Collector

Yes! Communities, Inc.; East Lansing, Northern (MI, KY); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Disability insurance

401(k) with company match

Job summary

YES Communities, Inc. is seeking a Collector in East Lansing to manage rent and related payments, follow up on delinquencies, and coordinate communications with residents. The role includes calling, visiting residents, and using texts and emails to address overdue accounts, along with general office duties.

The position requires strong communication, attention to detail, and the ability to work some evenings/weekends. A valid driver’s license and high school diploma are preferred.

Qualifications

• Excellent communication skills and professional phone etiquette.
• Self-motivated and able to work with minimal supervision.
• Detail-oriented with strong time management.
• Proficiency with Microsoft Office and industry software.
• Ability to work some evenings and weekends.
• Valid in-state driver’s license required.

Responsibilities

• Collect, process and document payments from residents and assist with electronic payment setup.
• Answer phones and greet customers in a courteous and professional manner.
• Prepare and deliver collection notices as directed by management.
• Maintain office files and provide administrative support.
• Coordinate with legal counselors and loan partners on collection actions.
• Provide backup support for Sales and Leasing Agent or other team members.
• Follow Fair Housing and proper collection practices.
• Additional duties as assigned by management.

Skills

Excellent communication

Self-motivated

Attention to detail

Time management

MS Office

Evening/weekend availability

Education

High school diploma or equivalent

Valid in-state driver’s license

Collections experience preferred

Tools

Microsoft Office

Job description

16400 Upton Rd, East Lansing, MI 48823, USA

Job Description

Posted Thursday, August 27, 2026 at 4:00 AM

About YES:

Founded in 2008, YES Communities has established itself as a leader in the manufactured housing space. YES is the largest privately held manufactured housing REIT in the country. Our commitment to improving communities and enhancing the lives of our residents is evident in our long-standing industry presence and the experience of our leadership team. This dedication and expertise have earned YES recognition and respect in the field, underscoring our significant role in shaping the manufactured housing landscape.

Collector Position Overview:

As a Collector your primary responsibility is collecting payments, following up on delinquencies and coordinating payments for rent, utilities, and fees. This may involve cold calling, visiting residents, and using texts and emails to address overdue accounts. You will also manage office tasks such as preparing correspondence, answering phones, and greeting customers.

Collector Essential Functions:

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up
• Answer phones and greet customers in a courteous and professional manner
• Prepare and hand deliver correspondence including collection notices as directed by management
• Maintain office files and equipment, and provide administrative support where needed
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings
• Provide backup support for the Sales and Leasing Agent or other community team members
• Follow all Fair Housing and proper collection practices
• Additional duties as assigned by management and are subject to change

Collector Required Skills:

• Excellent oral and written communication skills
• Must be self-motivated, independent, and able to work with minimal supervision
• High level of attention to detail
• Strong conflict resolution and time management skills
• Computer skills including Microsoft Office software products
• Ability to work some evening and/or weekend hours

Collector Education and Experience:

• A valid in-state driver’s license is required
• High school diploma or equivalent is preferred
• Previous collections experience is preferred
• Proficiency in Microsoft Office and industry specific software products

The YES Difference

• Competitive salary
• Comprehensive health benefits
• Life, long and short-term disability insurance
• 401(k) with company match

YES Communitiesis an Equal Opportunity Employer

16400 Upton Rd, East Lansing, MI 48823, USA