Collector

YES! Communities; East Lansing (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

401(k) with company match

Life, long and short-term disability

Job summary

YES Communities is seeking a Collector to focus on collecting payments, following up on delinquencies, and coordinating payments for rent, utilities, and fees in East Lansing, MI. The role involves contacting residents, assisting with electronic payments, and handling routine office tasks.

You will work with community staff to address overdue accounts, maintain documentation, and ensure compliance with Fair Housing practices. Evening and weekend hours may be required.

Qualifications

• Excellent oral and written communication skills.
• Self-motivated, independent, and able to work with minimal supervision.
• High level of attention to detail.
• Strong conflict resolution and time management skills.
• Computer skills including Microsoft Office software products.
• Ability to work some evening and/or weekend hours.

Responsibilities

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up.
• Answer phones and greet customers in a courteous and professional manner.
• Prepare and hand deliver correspondence including collection notices as directed by management.
• Maintain office files and equipment, and provide administrative support where needed.
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings.
• Provide backup support for the Sales and Leasing Agent or other community team members.
• Follow all Fair Housing and proper collection practices.
• Additional duties as assigned by management and are subject to change.

Skills

Communication skills

Self-motivation

Attention to detail

Conflict resolution

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Collector

Reports To: Community Manager

About YES

Founded in 2008, YES Communities has established itself as a leader in the manufactured housing space. YES is the largest privately held manufactured housing REIT in the country. Our commitment to improving communities and enhancing the lives of our residents is evident in our long-standing industry presence and the experience of our leadership team. This dedication and expertise have earned YES recognition and respect in the field, underscoring our significant role in shaping the manufactured housing landscape.

Collector Position Overview

As a Collector your primary responsibility is collecting payments, following up on delinquencies and coordinating payments for rent, utilities, and fees. This may involve cold calling, visiting residents, and using texts and emails to address overdue accounts. You will also manage office tasks such as preparing correspondence, answering phones, and greeting customers.

Collector Essential Functions

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up
• Answer phones and greet customers in a courteous and professional manner
• Prepare and hand deliver correspondence including collection notices as directed by management
• Maintain office files and equipment, and provide administrative support where needed
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings
• Provide backup support for the Sales and Leasing Agent or other community team members
• Follow all Fair Housing and proper collection practices
• Additional duties as assigned by management and are subject to change

Collector Required Skills

• Excellent oral and written communication skills
• Must be self-motivated, independent, and able to work with minimal supervision
• High level of attention to detail
• Strong conflict resolution and time management skills
• Computer skills including Microsoft Office software products
• Ability to work some evening and/or weekend hours

Collector Education And Experience

• A valid in-state driver’s license is required
• High school diploma or equivalent is preferred
• Previous collections experience is preferred
• Proficiency in Microsoft Office and industry specific software products

Your safety matters to us. To protect yourself from potential scams, remember that Yes Communities recruiters only contact you from @yescommunities.com email addresses. Be cautious of emails from other domains. Legitimate Yes Communities recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit yescommunities.com/careers/ directly for confirmed position openings.

The YES Difference

• Competitive salary
• Comprehensive health benefits
• Life, long and short-term disability insurance
• 401(k) with company match

YES I can help * YES We are a team * YES We add value * YES We build community

YES Communities is an Equal Opportunity Employer