Resident Payments & Collections Specialist

YES! Communities; Holt (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Disability insurance

401(k) with company match

Job summary

YES! Communities is seeking a Collector to manage rent and utility collections, handle delinquencies, and coordinate payments with residents. Responsibilities include calls, visits, texts, and emails to address overdue accounts, plus standard office duties.

The role requires strong communication, detail orientation, and the ability to work some evenings or weekends. A valid in-state driver’s license is required; high school diploma or equivalent preferred.

Qualifications

• Excellent oral and written communication skills.
• Must be self-motivated, independent, and able to work with minimal supervision.
• High level of attention to detail.
• Strong conflict resolution and time management skills.
• Computer skills including Microsoft Office software products.
• Ability to work some evening and/or weekend hours.

Responsibilities

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up.
• Answer phones and greet customers in a courteous and professional manner.
• Prepare and hand deliver correspondence including collection notices as directed by management.
• Maintain office files and equipment, and provide administrative support where needed.
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings.
• Provide backup support for the Sales and Leasing Agent or other community team members.
• Follow all Fair Housing and proper collection practices.
• Additional duties as assigned by management and are subject to change.

Skills

Communication

Self-motivated

Attention to detail

Time management

Microsoft Office

Evening/weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Industry software

Job description

YES! Communities is seeking a Collector to manage rent and utility collections, handle delinquencies, and coordinate payments with residents. Responsibilities include calls, visits, texts, and emails to address overdue accounts, plus standard office duties.

The role requires strong communication, detail orientation, and the ability to work some evenings or weekends. A valid in-state driver’s license is required; high school diploma or equivalent preferred.