Collections Team Member

BBA Aviation; Orlando (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

BBA Aviation is seeking a candidate for a B2B credit control role located in downtown Orlando. This position requires strong communication, organizational, and computer skills, along with experience in collections.

The successful applicant will follow up on overdue balances, maintain customer records, and ensure high levels of customer service while managing various administrative tasks.

A college degree and relevant work experience are necessary to thrive in this fast-paced environment.

Responsibilities

• Follow up on old/past due balances, including sending dunning letters.
• Maintain/update customer contact in collection tool.
• Route unresolved issues to relevant authority in BU/Regional Finance.
• Review and validate invoice adjustments for action.
• Conduct data and process analysis.
• Promote and provide exceptional customer service.
• Perform activity level work as needed.

Skills

Strong communications skills

Strong organizational skills

Strong interpersonal skills

Competent in Microsoft Office Suite

Ability to maintain accuracy and flexibility

Ability to prioritize and handle multiple tasks

Education

Associate’s Degree (A.A.) or equivalent from two-year college

Minimum 2 years’ experience in business-to-business collections

Minimum 3 years of related experience and/or training

Job description

BBA Aviation is a leading global aviation services and aftermarket support provider.

Our Flight Support businesses provide specialist on-airport support services to the owners and operators of business and commercial aircraft. Our Aftermarket Services businesses service and support engines and aerospace components, sub-systems and systems.

BBA Aviation employs around 12,000 people at over 220 locations on 5 continents.

Our vision, mission and values act as differentiators for our businesses and drive delivery of our overarching objective of growing exceptional long-term sustainable value for stakeholders

Job Description

BBA Aviation is currently recruiting for positions to support Signature Flight Support and other BBA Aviation companies.

Summary: Responsible for performing work in relation to Business to Business credit control and collections

Essential Duties and Responsibilities (Other duties may be assigned)

• Work with customers to follow up an old/past due balances, including the sending of dunning letters
• Maintain/update customer contact in collection tool
• Route any issues that can’t be resolved to relevant authority in BU/Regional Finance
• Review and validate invoice adjustments and forward to BU/Regional Finance for action
• Conduct data and process analysis
• Promote and provide exceptional customer service
• Perform activity level work as needed

Reporting Relationships: This position reports to the Credit Collections Supervisor

Qualifications

Required Qualifications, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communications skills (written and verbal)
• Strong organizational and interpersonal skills
• Strong computer skills/competencies in Microsoft Office Suite
• Ability to maintain accuracy and flexibility in a fast paced environment
• Ability to prioritize and handle multiple tasks

Preferred Skills and Abilities

• Establish a culture that promotes customer loyalty

Education and/or Experience

• Associate’s Degree (A.A.) or equivalent from two-year college or technical school required
• Minimum 2 years’ experience in business-to-business collections required
• Minimum 3 years of related experience and/or training; or equivalent combination of education, training and experience

Additional Information

Position is located in downtown Orlando.