Collections Team Lead — Growth, Compliance & Great Benefits

TAMPA BAY FEDERAL CREDIT UNION.; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Great Benefits Package

Job summary

TAMPA BAY FEDERAL CREDIT UNION is seeking a Collections Assistant Manager to supervise day-to-day activities of the collection team, allocate work, and ensure accuracy and compliance with policy. You will train staff and review documentation, potentially handling mortgage, credit card or installment loan accounts.

The role emphasizes setting performance goals, leading monthly reviews, handling escalated accounts, analyzing trends, and preparing reports.

Qualifications

• Two to Five years of collections or related experience.
• Previous supervisor/management experience required.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Sets performance goals for staff, oversees progress, and manages departmental flow to ensure established standards are consistently met.
• Leads monthly performance conversations and completes annual performance reviews for direct reports.
• Works escalated accounts and communications and approves modifications.
• Reviews and analyzes collection team trends, reporting results to management and recommending corrective strategies.
• Leads monthly charge-off review meetings with Collection Manager to assess loss trends and forecast upcoming charge-offs, delinquency ratios, and balances.
• Prepares, maintains, and ensures the accuracy of required records and reports, including charge-off recommendations, month-end processes, loan servicing, and payment modifications.
• Ensures appropriate and complete documentation for bankruptcy accounts and accounts place with collection agencies and legal counsel.

Skills

Staff supervision

Coaching/Training

Bilingual English/Spanish

Education

High school diploma or GED

Job description

TAMPA BAY FEDERAL CREDIT UNION is seeking a Collections Assistant Manager to supervise day-to-day activities of the collection team, allocate work, and ensure accuracy and compliance with policy. You will train staff and review documentation, potentially handling mortgage, credit card or installment loan accounts.

The role emphasizes setting performance goals, leading monthly reviews, handling escalated accounts, analyzing trends, and preparing reports.