Assistant Manager of Collections

University of Michigan Credit Union; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Tuition reimbursement

Paid time off

Volunteer time

Job summary

University of Michigan Credit Union (UMCU) is seeking an Assistant Manager of Collections to support the Solutions Manager in leading the Solutions team and delivering exceptional member experiences.

You will coach and develop team members, monitor delinquent and charged-off loans, and collaborate with external partners. This role emphasizes leadership, compliance, and process improvements within a community-focused credit union.

Qualifications

• Associate's degree or equivalent required or 2+ years of management experience preferred.
• Minimum of 2 years' experience in a financial institution preferred.
• Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook.
• Strong verbal and written communication skills; ability to communicate clearly.

Responsibilities

• Assist Solutions Manager with leadership responsibilities including selection, promotion, retention, coaching, and performance management.
• Assist in planning and managing all aspects of the Solutions department; perform duties of other team members as needed.
• Create an engaging team environment and promote member-centric service.
• Train, develop, and assess team members; lead team meetings and initiatives.
• Coordinate with attorneys, auto repossession agencies, collection agencies, and bankruptcy courts as needed.
• Collaborate with third-party mortgage providers to monitor delinquent accounts and evaluate loss mitigation options.
• Communicate with other departments to enhance member service and implement improvements.

Skills

Verbal communication

Written communication

Team player

High energy

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members' growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years.

The Assistant Manager of Collections position is responsible for assisting the Solutions Manager in leading the Solutions team and providing both an excellent team member and member experience. They will coach and provide team members with development opportunities. The Assistant Manager of Collections assists with managing and monitoring all aspects of the Solutions Department within the organization and will assist with managing the activities that include delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. They will collaborate with the Solutions Manager for determination of legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts.

What's in it for you?

• UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces in the country!
• Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
• Paid time off including personal time, sick, vacation and even give back time to volunteer in the community.
• We focus on the growth and development of our team members. Customer Service Representative at UMCU have a variety of career paths and the ability to build the career they want.

What you will be doing in this role:

• Assists Solutions manager with leadership responsibilities including but not limited to selection and promotion, retention, recognition, coaching, engagement, direction, performance management, corrective action, compensation, job responsibilities, training and development
• Assists in planning and managing all aspects of the department. Performs the duties of any department team member when necessary
• Creates a team environment that facilitates engagement and team member participation
• Assists manager with training, development and performance of team members
• Assists with conducting team meetings
• Assist in serving as the liaison with attorneys, auto repossession agencies, collection agencies and bankruptcy courts and Foreclosure
• Assists in working directly with third-party mortgage service providers to monitor and resolve delinquent mortgage accounts. With Solutions Manager, evaluates and approves loss mitigation options from third-party loan providers
• Communicates with other departments of the Credit Union to enhance member service and provide assistance as needed.
• Reviews, makes recommendations, and implements improvements in Solutions area.
• Assists with creating, maintaining, and implementing collection related procedures and policies.
• Monitors department performance with metrics, statistics and analysis and recommends adjustments as necessary
• Prepares statistical and operational reports as needed
• Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
• Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities; representing UMCU at events, internal or external meetings/trainings, team building or UMCU events. Onboarding new team members as needed.
• Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program
• Other duties as assigned

What you will need for this role:

• Associate's degree or equivalent; or 2 or more years of management experience, is preferred.
• Minimum of 2 years' experience in a financial institution is preferred
• Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook
• Strong verbal and written communication skills
• Must be a team player and possess a high energy "can do" attitude

Physical Demands/Work Environment

• The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
• While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this