Collections Supervisor

Regional Management Corp; Greer, Northern (SC, KY); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Regional Management Corp in Greer, SC seeks a Collections Supervisor to oversee the Centralized Collections team, ensuring daily operations, staff development, and adherence to targets. The role emphasizes process improvements and cross-functional collaboration with senior leadership to drive results.

The ideal candidate has 3+ years in collections and at least 1 year in a leadership role, with strong communication and MS Office skills.

Qualifications

• 1+ years of experience required in Leadership/Management
• 3+ years previous Collections experience
• High school diploma or equivalent
• Strong knowledge of Microsoft Office
• Must pass pre-employment screening

Responsibilities

• Train and develop staff members of the Centralized Collections team
• Monitor departmental metrics to ensure performance standards are met
• Recommend and implement process improvements when needed
• Work with senior leadership to implement strategic initiatives
• Conduct account audits and communicate results to team members
• Facilitate escalation resolutions with Regional customers and team members
• Resolve employee issues where necessary
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership

Skills

Leadership

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

## Collections SupervisorApply: Greer, SC: Full time: Posted Today: R8331Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!The Supervisor of Centralized Collections is responsible for the day-to-day supervision of a collections team in the Centralized Collections Department. **Duties and Responsibilities**• Train and develop staff members of the Centralized Collections team • Monitor departmental metrics to ensure performance standards are met • Recommend and implement process improvements when needed • Work with senior leadership to implement strategic initiatives • Conduct account audits and communicate results to team members • Facilitate escalation resolutions with Regional customers and team members • Resolve employee issues where necessary • Facilitate scheduling to ensure proper coverage • Other duties as assigned by leadership. **Minimum Qualifications**• 1+ years of experience required in Leadership/Management role • 3+ years previous Collections experience • High school diploma or equivalent • Strong knowledge of Microsoft Office • Must pass pre-employment screening **Preferred Qualifications**• Previous experience in consumer finance industry. **Critical Competencies**• Strong interpersonal and presentation skills. • Excellent communication skills both verbal and written. • High level of integrity. • Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization.