Foreclosure Liaison

Brock-; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Voluntary life insurance

Voluntary vision insurance

Critical illness coverage

PTO 14 days

401(k) plan

Job summary

Brock & Scott, PLLC in Texas is seeking an On-site Foreclosure Liaison to monitor and manage foreclosure activities for a designated mortgage servicer. You will serve as the liaison between the servicer and our attorney firm, handling file movement, documentation, and issue resolution to keep processes compliant and timely.

This role requires 2+ years in mortgage servicing or related fields, strong attention to detail, and the ability to work onsite with professional clients.

Qualifications

• 2+ years in mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, creditors’ rights, or related field.
• Experience with mortgage servicer or foreclosure law firm preferred.
• Understanding of foreclosure processes across multiple states.
• Strong written and verbal communication skills.
• Ability to manage high-volume caseload and deadlines.

Responsibilities

• Monitor foreclosure actions for compliance with investor, insurer, regulatory, and state guidelines.
• Maintain caseload and update servicing systems accurately and timely.
• Coordinate with servicer and attorney firm for file movement, issue resolution, and status updates.
• Respond to inquiries within 24 hours.
• Prepare and review reports per servicing requirements.
• Escalate issues when necessary.

Skills

Attention to detail

Communication skills

Time management

Analytical thinking

Independent work

Multistate knowledge

Organization

Education

High school diploma or equivalent

Associate or bachelor's degree in Business, Legal Studies, Finance, or related field preferred

Tools

Microsoft Office

Outlook

Excel

Teams

Mortgage servicing systems

Job description

About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Diversity, Equity, & Inclusion

In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.

Description

The Onsite Foreclosure Liaison is responsible for monitoring and managing foreclosure activities in accordance with investor, insurer, regulatory, and state guidelines. This role is based on-site at a designated mortgage servicer's location and serves as a liaison between the servicer and attorney firm. The individual will perform limited onsite functions related exclusively to the attorney firm's foreclosure portfolio, facilitating communication, document management, issue resolution, and workflow coordination to ensure foreclosure activities are completed accurately, timely, and in compliance with all applicable requirements.

Essential Duties and Responsibilities

• Monitor foreclosure actions to ensure compliance with investor, insurer, regulatory, and state guidelines.
• Perform limited onsite functions at a designated mortgage servicer location in support of the attorney firm's foreclosure portfolio.
• Serve as a point of contact between the mortgage servicer and attorney firm to facilitate efficient file movement, issue resolution, and status updates.
• Maintain assigned caseload and ensure all servicing systems are updated accurately and timely.
• Work all tasks, processes, events, issues, re‑projections, and holds within required deadlines.
• Respond to phone calls, voice messages, intercoms, and emails within 24 hours.
• Communicate regularly with attorneys, investors and internal business partners regarding foreclosure status and requirements.
• Review and reconcile foreclosure files, documentation, and system data to support accurate processing and timely resolution of issues.
• Coordinate with servicer personnel and attorney firm staff to ensure files are worked in accordance with investor, insurer, regulatory, and state requirements.
• Monitor attorney and vendor activities and elevate issues when necessary.
• Complete and monitor reports in accordance with servicing requirements and guidelines.
• Coordinate with other departments to minimize losses and mitigate risk.
• Identify quality and compliance concerns and provide appropriate feedback to management.
• Understand and manage foreclosure processes across multiple jurisdictions.
• Maintain knowledge of mortgage servicing, default management, foreclosure, bankruptcy, and loss mitigation processes.
• Complete special projects and portfolio reviews as assigned.
• Ability to effectively work within a client‑facing, onsite environment while maintaining professional relationships with mortgage servicer personnel.

Qualifications & Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in Business, Legal Studies, Finance, or a related field preferred.
• 2+ years of experience in mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, creditors’ rights, or a related field preferred.
• Prior experience working with a mortgage servicer, foreclosure law firm, financial institution, or default servicing operation strongly preferred.
• Strong understanding of attorney‑servicer workflow management and foreclosure operations preferred.
• Working knowledge of the foreclosure process and applicable investor, insurer, regulatory, and state requirements.
• Familiarity with investor and insurer guidelines, including Fannie Mae, Freddie Mac, FHA/HUD, VA, and USDA, preferred.
• Ability to understand and manage foreclosure processes across multiple states/jurisdictions.
• Experience managing a high‑volume caseload, meeting established timelines, and monitoring files through completion.
• Strong attention to detail with the ability to review and reconcile file documentation, system data, deadlines, holds, and status information.
• Ability to identify potential compliance, quality, or timeline concerns and elevate issues appropriately.
• Strong written and verbal communication skills with the ability to communicate professionally with attorneys, mortgage servicer personnel, investors, vendors, and internal business partners.
• Demonstrated ability to work independently while serving in a client‑facing, onsite environment.
• Strong organizational, analytical, problem‑solving, and time‑management skills.
• Proficiency with Microsoft Office, particularly Outlook, Excel, and Teams, and the ability to learn mortgage servicing and case‑management systems.
• Ability to maintain confidentiality and appropriately handle sensitive borrower, client, and legal information.
• Must be able to perform limited onsite duties at the designated mortgage servicer location as required.
• Understanding of attorney‑servicer workflows, foreclosure referral processes, milestone management, and default servicing operations preferred.

Benefits Details

Brock & Scott, PLLC offers an attractive benefit package to full‑time employees on the 1st of the following month of hire. The insurance portion includes medical, dental, voluntary life, voluntary vision, and critical illness, all at competitive rates. At the 90‑day introductory period, the Firm also provides a basic life insurance policy in the amount of one time your annual salary (with a minimum of $25,000 and a maximum of $200,000.00) at no cost.

Full‑time employees receive paid holidays, including six (6) firm‑recognized holidays and one (1) Day of Observance, as well as a PTO package of 14 days per year. PTO accrues monthly and is credited on the 15th of each month, in accordance with firm policy. PTO benefits increase after 2 years of employment and again after 5 years of employment. After six months of service, employees over the age of 21 become eligible to participate in the firm's 401(k) plan at the beginning of the next quarter.

Pre‑Employment Requirements

Employment with Brock & Scott, PLLC is contingent upon the successful completion of all required pre‑employment screenings and verifications, which may include, but are not limited to, a criminal background check, conflict of interest check, employment and education verification (as applicable), and a pre‑employment drug screening. Drug testing is conducted only after a conditional offer of employment has been extended and in accordance with applicable federal, state, and local laws.

Geographic Eligibility Requirement

To be considered for this position, applicants must currently reside within Brock & Scott, PLLC’s geographic footprint. Eligible states include: AL, CT, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, VT, VA, and WV.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location Brock & Scott, PLLC - Texas

Shift -not applicable-

On‑Site/Hybrid/Remote On‑Site

This position is currently accepting applications.