Collections Supervisor

Veros Credit; Santa Ana (CA); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

401(k) Plan

Tuition Reimbursement

Paid Holidays

PTO

Mass Transit Reimbursement

Job summary

Veros Credit in Santa Ana, CA is seeking an Account Servicing Supervisor to lead a team of Loan Servicing Specialists and drive performance in delinquency management and collections. The role emphasizes training, strategy development, and adherence to FDCPA while delivering strong customer interactions.

The ideal candidate has 5+ years in subprime auto lending with at least 2 years of supervisory experience and is fluent in English and Spanish.

Qualifications

• 5+ years of progressive experience in the subprime auto lending industry.
• 2+ years of supervisory experience.
• Bilingual English/Spanish required.
• High School Diploma or GED.

Responsibilities

• Provide training, coaching, and support to Loan Servicing Specialists.
• Develop strategies to reduce delinquency and improve collections performance.
• Ensure teams meet daily, weekly, and monthly goals.
• Follow FDCPA and company policies and procedures.
• Negotiate payment arrangements with borrowers and suggest alternatives.
• Monitor accounts and maintain borrower commitments to pay.
• Engage with borrowers who may surrender or keep their vehicle under loan arrangements.
• Document account activity accurately and professionally.
• Utilize skip tracing tools to locate delinquent borrowers.
• Other duties as assigned.

Skills

Leadership

Communication

Problem solving

Planning

Organizing

Decision making

Delegation

Education

HS Diploma or GED

Tools

Skip tracing tools

Job description

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• And a lot more!

About The Position

The Account Servicing Supervisor will oversee a team of Loan Servicing Specialists and will be responsible for ensuring that the team meets their goals by providing operational support, coaching, training, and leadership throughout the loan servicing process. The Loan Servicing Supervisor will also be responsible for collecting on delinquent auto loans.

• Provide training, coaching, and support to Loan Servicing Specialists.
• Provide strategies and alternative solutions to Loan Servicing Specialists to reduce delinquency.
• Ensure that assigned teams meet their daily, weekly, and monthly goals.
• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practice Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, proposing alternative payment methods, and establishing payment procedures.
• Monitor accounts to ensure the borrower’s commitment to pay is kept.
• Speak to borrowers who attempt to voluntarily surrender their vehicle or to keep their vehicle while maintaining loan arrangements.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.
• 5+ years of progressive experience in the subprime auto lending industry with at least 2 years of supervisory experience.
• Strong leadership skills such as communication, critical thinking, problem-solving, planning and organizing, decision making and delegation with the ability to manage and direct the work of others.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual English/Spanish is required.

Salary

$70,304.00 - $82,160.00 annually + Bonus

Veros Credit, LLC is an equal opportunity employer.

This Organization Participates in E-Verify

Keywords

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble