Loan Servicing Supervisor – Team Coach & Collections

Veros Credit, LLC; Santa Ana (CA); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

PTO

Transportation Reimbursement

Job summary

Veros Credit, LLC is seeking an Account Servicing Supervisor to lead a team of Loan Servicing Specialists and drive performance through coaching, training and enforcement of policy. You will oversee delinquency strategies and ensure the group hits daily, weekly and monthly goals.

The ideal candidate has 5+ years in subprime auto lending with at least 2 years in supervision, strong leadership and communication skills, ability to read FDCPA regulations, and bilingual English/Spanish.

Qualifications

• 5+ years of progressive experience in the subprime auto lending industry with at least 2 years of supervisory experience.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Bilingual English/Spanish is required.

Responsibilities

• Provide training, coaching, and support to Loan Servicing Specialists.
• Provide strategies and alternative solutions to reduce delinquency.
• Ensure that assigned teams meet daily, weekly, and monthly goals.
• Follow and ensure compliance with all company policies and the FDCPA.
• Negotiate payment arrangements with borrowers and establish payment procedures.
• Monitor accounts to ensure borrowers meet their obligations.

Skills

Leadership

Communication

Critical thinking

Problem-solving

Planning & organizing

Decision making

Delegation

Customer service

Team supervision

Education

High School Diploma or GED

Tools

Skip tracing tools

FDCPA compliance knowledge

Job description

Veros Credit, LLC is seeking an Account Servicing Supervisor to lead a team of Loan Servicing Specialists and drive performance through coaching, training and enforcement of policy. You will oversee delinquency strategies and ensure the group hits daily, weekly and monthly goals.

The ideal candidate has 5+ years in subprime auto lending with at least 2 years in supervision, strong leadership and communication skills, ability to read FDCPA regulations, and bilingual English/Spanish.