Account Servicing Specialist - 60 Day Collections

Veros Credit, LLC; Santa Ana (CA); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Employee Stock Ownership Plan (ESOP)

Tuition Reimbursement

Paid Time Off (PTO)

Transportation Reimbursement Benefit

Referral Bonus

Job summary

Veros Credit, LLC in Santa Ana, CA is seeking an Account Servicing Specialist responsible for managing auto loan accounts that are 60 days delinquent. The role involves negotiating payment arrangements and documenting collection activities accurately.

Ideal candidates should have over 5 years of experience in collections, strong communication skills, and the ability to work in a fast-paced environment. Benefits include medical insurance, 401(k), and a supportive team atmosphere.

Qualifications

• 5+ years of experience in collections, preferably subprime consumer lending.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read and interpret collections regulations.

Responsibilities

• Negotiate payment arrangements with borrowers.
• Document account information and collection activities.
• Utilize skip tracing tools to locate delinquent borrowers.

Skills

Communication skills

Negotiation skills

Problem-solving skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

About The Position

The Account Servicing Specialist (60 Days) will be responsible for servicing auto loan accounts that are 60 days delinquent and documenting all collection activities utilizing loan servicing software. In-Office position in Santa Ana, CA, Ontario, CA, and Fort Worth, TX.

Benefits

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug‑In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Essential Requirements:

• 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Reinstatements experience is a plus.
• Effective communication, negotiation, and problem‑solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast‑paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual (English/Spanish) preferred.

Salary: $22.00 - $30.00 per hour + Bonus

Veros Credit, LLC is an equal opportunity employer.

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