Account Servicing Specialist - Impounds

Veros Credit; Santa Ana (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Time Off (PTO)

Quarterly lunches

Daily fresh fruit

Job summary

Veros Credit is looking for an Account Servicing Specialist (Impounds) in Santa Ana, California. The successful candidate will service auto loan accounts and negotiate payment arrangements with borrowers while ensuring compliance with all company policies and applicable regulations.

This role requires 3+ years in collections, effective communication, and problem-solving skills. The position is ideal for those able to thrive in a fast-paced environment and work independently or as part of a team.

Qualifications

• 3+ years of experience in the collections field, preferably in subprime consumer lending.
• Ability to read, interpret and apply collections regulations.
• Thrive in a fast-paced work environment.

Responsibilities

• Service auto loan accounts.
• Negotiate payment arrangements with borrowers.
• Review accounts for special assistance and gather necessary information.
• Initiate and review repossession efforts.
• Conduct investigative activities to locate customers.

Skills

Effective communication

Negotiation skills

Problem-solving skills

Ability to work independently

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Benefits

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug‑In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Account Servicing Specialist (Impounds) will be responsible for servicing auto loan accounts.

Essential Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers to successfully obtain a commitment for payment and/or reinstatement of accounts, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Review accounts for special assistance (loan modifications, extensions, etc.) and gather the necessary information and/or documents to provide assistance.
• Initiate and review repossession efforts to recover collateral.
• Accurately and professionally document account information and collection activities.
• Conduct investigative activities to determine the whereabouts of customers through database searches and system records (Skip‑Tracing).
• Perform outbound calls and receive inbound calls through an auto‑dialing system or manual telephone system.
• Maintain satisfactory work efforts on an assigned queue and meet/exceed daily and monthly goals.
• Other duties as assigned.

Essential Requirements

• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem‑solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast‑paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual (English/Spanish) preferred.

Veros Credit, LLC is an equal opportunity employer. This organization participates in E‑Verify.

Keywords

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip‑tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble