Account Servicing Supervisor

Veros Credit; Santa Ana (CA); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Tuition Reimbursement

PTO

Paid Holidays

Transport Reimbursement

Referral Bonus

Free meals quarterly

Office coffee

Job summary

Veros Credit is seeking an Account Servicing Supervisor to oversee a team of Loan Servicing Specialists and drive on-time performance, coaching, and leadership throughout the loan servicing process. The role includes delinquency collection and process optimization.

Ideal candidate has 5+ years in subprime auto lending with at least 2 years of supervision, strong leadership and regulatory understanding, and bilingual English/Spanish communication skills.

Qualifications

• 5+ years of progressive experience in the subprime auto lending industry with at least 2 years of supervisory experience.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• Bilingual English/Spanish is required.

Responsibilities

• Provide training, coaching, and support to Loan Servicing Specialists.
• Provide strategies and alternative solutions to Loan Servicing Specialists to reduce delinquency.
• Ensure that assigned teams meet their daily, weekly, and monthly goals.
• Follow and ensure compliance with all company policies and procedures as well as the FDCPA.
• Negotiate payment arrangements with borrowers and establish payment procedures.
• Monitor accounts to ensure the borrower’s commitment to pay is kept.
• Speak to borrowers who attempt to surrender their vehicle or maintain loan arrangements.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to locate delinquent borrowers.
• Other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Critical thinking

Planning and organizing

Decision making

Delegation

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.
We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.
Some Of Our Benefit Offerings Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!
  

About The Position

The Account Servicing Supervisor will oversee a team of Loan Servicing Specialists and will be responsible for ensuring that the team meets their goals by providing operational support, coaching, training, and leadership throughout the loan servicing process. The Loan Servicing Supervisor will also be responsible for collecting on delinquent auto loans.

Essential Responsibilities

• Provide training, coaching, and support to Loan Servicing Specialists.
• Provide strategies and alternative solutions to Loan Servicing Specialists to reduce delinquency.
• Ensure that assigned teams meet their daily, weekly, and monthly goals.
• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practice Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, proposing alternative payment methods, and establishing payment procedures.
• Monitor accounts to ensure the borrower’s commitment to pay is kept.
• Speak to borrowers who attempt to voluntarily surrender their vehicle or to keep their vehicle while maintaining loan arrangements.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Essential Requirements

• 5+ years of progressive experience in the subprime auto lending industry with at least 2 years of supervisory experience.
• Strong leadership skills such as communication, critical thinking, problem-solving, planning and organizing, decision making and delegation with the ability to manage and direct the work of others.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual English/Spanish is required.

Salary

$70,304.00 - $82,160.00 annually + Bonus

Veros Credit, LLC is an equal opportunity employer.

• This Organization Participates in E-Verify

Keywords

Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble