Collections Specialist — Weekly Pay & Bonuses (Fire Safety)

Wayne-Automatic-Fire-Sprinklers-Inc.-1; Florida; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Performance Bonuses (PIPs)

Excellent Benefits

Employee-Owned Company

Hybrid opportunities

Job summary

Wayne Automatic Fire Sprinklers Inc. is seeking a proactive Collections Specialist at our Ocoee, FL branch.

You will contact customers, manage account issues, and coordinate with service teams to ensure accurate, timely billing and collections in a fast-paced, customer-focused environment. The ideal candidate has at least three years of collections or customer service experience, excellent communication skills, and the ability to multi-task with strong attention to detail.

Qualifications

• Minimum of three years of collection/customer service experience.
• Outgoing, energetic, friendly personality with excellent communication skills.
• Must be able to build rapport and maintain relationships with internal and external customers.
• Must be organized and detail-oriented with strong follow-through.
• Must be able to exercise independent judgment and discretion.
• Must be a self-starter who is assertive in a pleasing way.
• Must be able to prioritize and multi-task effectively.
• Proficient use of computers including Microsoft Word, Excel, and Outlook.

Responsibilities

• Contacts customers as needed prior to, or following, service and alarm work to ensure communication and satisfaction with the job performed.
• Enters work orders from customer calls and discusses scope of work, customer needs, and urgency.
• Coordinates with WAFS staff to handle customer needs and follows up to ensure completion.
• In emergencies may coordinate dispatching of technician with superintendent.
• Maintains dispatch board with supervisor and/or Service Manager, updates status and contacts customers about upcoming service calls.
• Provides information about other WAFS services and routes requests accordingly.
• Communicates service concerns to department or branch manager for resolution.
• Monitors customer accounts and suggests solutions to improve satisfaction and retention.
• Provides administrative support for branch operations, including invoice and pay applications, collections for ISA/commercial/underground, and permit submittal packages.

Skills

Excellent communication

Rapport building

Resourceful

Organized

Detail-oriented

Self-starter

Independent judgment

Multi-tasking

Team player

Deadline-driven

Fast-paced

Tools

Microsoft Word

Excel

Outlook

Job description

Wayne Automatic Fire Sprinklers Inc. is seeking a proactive Collections Specialist at our Ocoee, FL branch.

You will contact customers, manage account issues, and coordinate with service teams to ensure accurate, timely billing and collections in a fast-paced, customer-focused environment. The ideal candidate has at least three years of collections or customer service experience, excellent communication skills, and the ability to multi-task with strong attention to detail.