Collections Specialist | Resolve Invoices & Delinquencies

HD Supply; Santee (CA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K

Paid holidays

Vacation time

Wellness day

Sick time

Life insurance

Disability insurance

Commuter benefits

Tuition reimbursement

Employee assistance

Adoption assistance

Job summary

HD Supply in California is seeking an Accounts Receivable Collector responsible for contacting customers to collect outstanding balances on orders and resolving billing problems to reduce delinquency.

You will post payments to customer accounts, document payment status, and monitor accounts with regular collection reports, ensuring records stay up-to-date and disputes are followed up per SLAs.

Qualifications

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.

Responsibilities

• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Documents information about financial status of customer and status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Education

HS Diploma or GED; 2–5 years experience in accounts receivable

Job description

HD Supply in California is seeking an Accounts Receivable Collector responsible for contacting customers to collect outstanding balances on orders and resolving billing problems to reduce delinquency.

You will post payments to customer accounts, document payment status, and monitor accounts with regular collection reports, ensuring records stay up-to-date and disputes are followed up per SLAs.