Collection Associate

hdsupply; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

HD Supply in Jacksonville, FL is seeking an accounts receivable specialist responsible for contacting customers to collect outstanding balances on orders. You will resolve billing problems and work to reduce delinquency while ensuring accurate posting of payments and up-to-date account notes.

The role requires 2–5 years in AR/collections, HS diploma or GED, and ability to follow defined processes. You will document customer financial status, monitor accounts, and escalate complex issues to a

Qualifications

• HS Diploma or GED strongly preferred; relevant training may be required.
• Generally 2–5 years of experience in accounts receivable/collections.
• Specialized skills training or certification may be required.

Responsibilities

• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Documents information about financial status of customer and status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process and ensures timely follow-up of open disputes.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Job description

Job Summary

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

Major Tasks, Responsibilities, and Key Accountabilities

• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Documents information about financial status of customer and status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.

We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.