Collection Associate

HD Supply Canada, Inc; Jacksonville, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

HD Supply Canada, Inc. in Jacksonville, FL is seeking a Collection Associate responsible for contacting customers to collect outstanding accounts receivable on orders and resolving billing problems.

The role requires 2–5 years of AR/collections experience, a HS Diploma or GED, and strong communication and documentation skills to review terms, post payments, and maintain accurate customer records. This is an on-site position in a comfortable indoor environment.

Qualifications

• 2–5 years of experience in accounts receivable or collections.
• HS Diploma or GED strongly preferred; related training may be required.
• Strong communication and problem-solving skills.

Responsibilities

• Contact customers to determine reason for overdue payment and review terms.
• Receive payments and post amounts to customer accounts.
• Document information about financial status and collection efforts.
• Review and monitor assigned accounts and applicable collection reports.
• Maintain documentation of customer contact through the collection or dispute process.
• Ensure timely follow-up of open disputes per service level agreements.
• Resolve non-payment issues, invoice discrepancies, and payments outside approved terms.

Skills

Accounts receivable

Customer communication

Documentation

Education

HS Diploma or GED

Job description

## Collection AssociateApply: FL318 - Jacksonville FL: Full time: Posted Today: R26004958**Job Summary**Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.**Major Tasks, Responsibilities, and Key Accountabilities*** Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.* Receives payments and posts amount paid to customer account.* Documents information about financial status of customer and status of collection efforts.* Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.* Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.* Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms. **Nature and Scope*** Refers complex, unusual problems to supervisor.* Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.* None. **Work Environment*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.* No travel required. **Education and Experience*** HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.**Our Goals for Diversity, Equity, and Inclusion**We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.**Equal Employment Opportunity**HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.