Collections Specialist (Remote)

Inspira Financial; Oak Brook (IL); Remote; USD 55,000 - 85,000; Full time

Job summary

The Blue Venture Fund is hiring a Collections Specialist to support the Funding Operations team in Oak Brook, IL. You will perform outreach to plan sponsors with missed or insufficient funding and manage reconciliations across multiple platforms, recovering outstanding balances.

Ideal candidates bring strong communication and negotiation skills, a problem-solving mindset, and a focus on accurate record keeping. This role emphasizes collaboration with managers and account teams to drive results.

Qualifications

• Strong communication and negotiation skills.
• Mind for problem-solving and critical thinking in funding reconciliation.
• Ability to manage funding collections with accurate record keeping.

Responsibilities

• Conduct, interpret, and digest plan funding reconciliations across platforms to identify balances.
• Create and manage a collections tracker of plan sponsors delinquent on funding payments.
• Assist with updating plan funding reconciliations as needed.
• Make outbound contact to inform sponsors of overdue amounts and attempt collection.
• Negotiate payment plans to eliminate debt in a sponsor-friendly manner.
• Provide weekly updates on collection efforts and results to management.
• Collaborate with managers and account teams to develop collection strategies.
• Maintain detailed records of conversations and payment expectations.
• Create and maintain written operating procedures for assigned functions.
• Escalate issues as needed and perform other duties as assigned.

Skills

Strong communication

Negotiation

Problem-solving

Attention to detail

Record keeping

Collaboration

Job description

The Collections Specialist will report to the Manager of Funding Operations in the H&B Operations Department. This role is responsible for performing funding collections outreach for plan sponsors who have missed or insufficient funding payments across pre-tax benefit platforms including CBAS, Panda, and First Dollar. The Collections Specialist conducts and interprets plan funding reconciliations, manages collections trackers, and works directly with plan sponsors to recover outstanding balances. The ideal candidate will have strong communication and negotiation skills, a mind for problem-solving, and the ability to apply critical thinking to funding reconciliation and collections work.

• Conduct, interpret, and digest plan funding reconciliations across pre-tax benefit platforms to identify outstanding balances owed
• Create and manage a collections tracker of plan sponsors who have missed funding payments, organized by severity of delinquency
• Assist Reconciliation Specialists with performing and updating plan funding reconciliations across pre-tax benefit platforms as needed
• Make outbound contact to inform plan sponsors of overdue amounts and attempt to collect funds owed utilizing data from funding audits
• Negotiate payment plans with plan sponsors to eliminate debt in a manner manageable for the plan sponsor when necessary
• Provide weekly updates on collection efforts and results to the Manager of Funding Operations
• Collaborate closely with the Manager, Team Lead, account managers, and at times their managers to develop strategies for collecting outstanding balances and determine when further action is necessary
• Maintain a high level of attention to detail and excellent record keeping ensuring conversations and expectations of payment are documented
• Create and maintain written operating procedures related to assigned functions
• Communicate and utilize sound judgment to elevate issues that may require intervention of the Manager
• Perform other duties as assigned