Collections Specialist

GoodLeap; United States; Remote; USD 43,841,000 - 59,314,000; Full time

Job summary

GoodLeap is seeking a Collections Specialist to resolve overdue payments and manage accounts in the personal finance department. You will drive the collection of outstanding balances and work toward current loan status while meeting daily and monthly metrics.

The role involves outbound and inbound client calls, adherence to collections policies, and a professional demeanor. Prior telemarketing in financial products is a plus.

Qualifications

• 1–2 years of direct experience in credit and collections.
• Experience with sales, negotiation and persuasion tools is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Increase the collection of outstanding payments within the personal finance department.
• Identify overdue accounts and develop solutions to bring loans to current status.
• Maintain daily, weekly and monthly collection and metric goals.
• Make outbound and inbound calls with clients to resolve debts.
• Follow GoodLeap’s collections policies and procedures.

Skills

Credit collections

Negotiation

Verbal communication

Written communication

Sales experience

Microsoft Office

Self-motivated

Team player

Professional demeanor

Tools

Microsoft Office

Job description

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

Essential Job Duties & Responsibilities:

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with Goodleap’s collections policies and procedures

Required Skills, Knowledge & Abilities:

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• Excellent verbal and written communication skills
• Prior telemarketing experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self‑motivated and extremely goal‑oriented
• Team Player
• Professional demeanor

Compensation: $18.00 / hr. +bonus

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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