Collections Specialist: Outbound Calls & Payment Resolution

Addison Group; Tulsa (OK); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking a Collections Specialist for our Tulsa on-site office. You will monitor accounts for outstanding debts, review credit holds on new orders, and take action to encourage timely payments, while coordinating with sales and finance to resolve disputes.

The role requires knowledge of billing procedures, solid collection techniques, and experience making outbound calls (75–100 weekly). Proficiency with MS Office, Excel and databases is expected; an associate degree is

Qualifications

• Associates Degree preferred.
• Excellent knowledge of billing procedures.
• Knowledge of various collection techniques.
• Strong collection experience with outbound calls (75–100 per week).
• Proficiency with MS Office, Excel and databases.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Review and take action daily on credit hold accounts with new orders to be released.
• Identify outstanding account receivables.
• Investigate historical data for payments and outstanding invoices.
• Take action to encourage timely payments.
• Conduct account reconciliations to resolve billing or disputed issues.
• Resolve customer credit issues.
• Utilize accounting software to track accounts and update payment status.

Skills

Billing procedures

Collection techniques

Outbound calls

Communication skills

Deadline-driven

Problem solving

Education

Associates Degree preferred

Tools

MS Office

Excel

Databases

Job description

Addison Group is seeking a Collections Specialist for our Tulsa on-site office. You will monitor accounts for outstanding debts, review credit holds on new orders, and take action to encourage timely payments, while coordinating with sales and finance to resolve disputes.

The role requires knowledge of billing procedures, solid collection techniques, and experience making outbound calls (75–100 weekly). Proficiency with MS Office, Excel and databases is expected; an associate degree is