Collections Associate I - Member Solutions Specialist

Atlanta Postal Credit Union; Atlanta (GA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Time-Off

401k plan with match

Long-term disability

Short term disability

Holidays

Job summary

Center Parc Credit Union in Atlanta, GA is seeking a Collector I to help members resolve delinquent accounts and achieve financial success. This full-time non-exempt role pays an hourly wage in the posted range and reports to the Collections Manager.

The position emphasizes customer service, empathy, and compliance with FTC/FDCPA, with benefits including medical, dental, vision, PTO, and retirement matching. Prior collections experience within a credit union is preferred.

Qualifications

• Requires a high school diploma or equivalent.
• At least 1 year of customer service experience.
• At least 1 year of collections experience.
• MS Office proficiency.

Responsibilities

• Receive incoming calls from members and work to resolve the account.
• Follow established protocols to transfer calls to appropriate collections personnel.
• Work collection queues and make payment arrangements.
• Document conversations and efforts in the system of record.
• Ensure compliance with FCRA, FDCPA, and related laws.

Skills

Customer service

Communication skills

Empathy

MS Office

Education

High school diploma or equivalent

Bachelor’s degree in business administration, finance, accounting, or related field

Tools

Symitar

Elle

Temenos

Job description

Center Parc Credit Union in Atlanta, GA is seeking a Collector I to help members resolve delinquent accounts and achieve financial success. This full-time non-exempt role pays an hourly wage in the posted range and reports to the Collections Manager.

The position emphasizes customer service, empathy, and compliance with FTC/FDCPA, with benefits including medical, dental, vision, PTO, and retirement matching. Prior collections experience within a credit union is preferred.