Collections Specialist I - Help Members Rebuild Finances

Center Parc Credit Union; Atlanta (GA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Time-Off

401k plan

Long-term disability

Short-term disability

Company holidays

Job summary

Center Parc Credit Union is hiring a Collector I in Atlanta, GA. This role focuses on assisting members with delinquent accounts, resolving issues, and arranging payments while following regulatory guidelines.

You will work under the Collections Manager in a full-time, non-exempt capacity and contribute to the credit union’s mission of helping members achieve financial success. The role requires strong communication, empathy, and service orientation, with a pay range reflecting market conditions

Qualifications

• Requires a high school diploma or equivalent.
• 1 year of customer service experience.
• 1 year of collections experience.

Responsibilities

• Answer calls from members and stakeholders to resolve accounts.
• Make outbound calls to collect on past-due accounts and set up payment plans.
• Document all contact attempts and outcomes in the system of record.
• Provide options to bring accounts current while complying with laws and regulations.
• Adhere to BSA/AML and OFAC requirements.
• Perform other duties as assigned.

Skills

Customer service

Communication

MS Office

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office

Job description

Center Parc Credit Union is hiring a Collector I in Atlanta, GA. This role focuses on assisting members with delinquent accounts, resolving issues, and arranging payments while following regulatory guidelines.

You will work under the Collections Manager in a full-time, non-exempt capacity and contribute to the credit union’s mission of helping members achieve financial success. The role requires strong communication, empathy, and service orientation, with a pay range reflecting market conditions