Collections Specialist — Credit Union

Jeanne D'Arc Credit Union; Lowell (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid time off

Birthday paid day off

Tuition assistance

Career development

EAP

Volunteer time

Casual dress

Job summary

Jeanne D’Arc Credit Union is seeking a Collector to pursue past-due and charged-off accounts under the supervision of the Collections Supervisor. You’ll contact members, negotiate payment arrangements, and document progress while maintaining confidentiality and professionalism.

The role requires at least 1 year of collections or banking experience, a high school diploma, strong communication skills, and proficiency with Microsoft Office and core banking systems.

Qualifications

• One year of related experience in collections or banking.
• High school diploma or equivalent.
• Strong communication and interpersonal skills; ability to negotiate.
• Proficiency with Microsoft Office and core banking software.
• Spanish speaking is preferred.

Responsibilities

• Contacts delinquent members by phone and mail to collect amounts owed.
• Negotiates payment in full, payment plans, or settlements.
• Maximizes recovery of credit union assets from delinquent/charged-off loans.
• Sets up and maintains accurate files and reports on collections activity.
• Stays current on collection processes and lending trends.
• Monitors payment plans and enforces agreed terms.
• Analyzes borrowers’ financial situations to determine further action.
• Performs other duties as assigned.

Skills

Collections experience

Banking experience

Spanish speaking

Interpersonal skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Core banking system

Job description

Jeanne D’Arc Credit Union is seeking a Collector to pursue past-due and charged-off accounts under the supervision of the Collections Supervisor. You’ll contact members, negotiate payment arrangements, and document progress while maintaining confidentiality and professionalism.

The role requires at least 1 year of collections or banking experience, a high school diploma, strong communication skills, and proficiency with Microsoft Office and core banking systems.