Collections Specialist II

TALENT Software Services; Fort Myers (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

TALENT Software Services seeks a skilled Collections Specialist in Florida to manage the collections lifecycle, interact with clients, and collaborate with sales and account teams to resolve billing issues while ensuring compliance with corporate guidelines.

The role emphasizes accuracy, timely cash collection, and reporting on delinquent invoices. Proficiency in MS Office, strong communication, and the ability to handle high-volume transactions are essential.

Qualifications

• 3-5 years of related experience in Collections, Customer Service, or Sales Support.
• Proficient in Microsoft Word; strong Excel skills including formulas, sorting, and filtering.
• Excellent oral and written communication abilities; able to interact with diverse audiences.
• Ability to work in a fast-paced, high-pressure environment and meet deadlines.

Responsibilities

• Manage and optimize the collections process while adhering to corporate and legal guidelines.
• Interact with clients and internal stakeholders to ensure timely payment of invoices and resolution of billing issues.
• Initiate collections via iCollections workflows and direct outreach by phone and email.
• Track payments, unmanaged cash, and credits; support refunds and applications as needed.
• Prepare monthly reports for balances over USD 10K with 60+ days delinquency.

Skills

Collections

Customer Service

Sales Support

Excel

Word

PowerPoint

CRM Software

Oracle

Communication

Time Management

Problem Solving

Tools

Oracle

CRM Software

Job description

As a key member of the collections team, you will be responsible for managing and optimizing the collections process while adhering to corporate and legal guidelines. Your role involves direct interaction with clients and internal stakeholders to ensure timely payment of invoices and resolution of billing issues.

• Understand and adhere to all corporate guidelines for pricing, legal, product, SOX (Sarbanes Oxley), and country-specific laws.
• Evaluate credit history and assist in preparing Sales Agreements with Sales for non-standard terms before presenting to clients.
• Start collections process through automated iCollections workflows, combining direct collection efforts via phone and email to the client.
• Responsible for collecting payment for assigned invoices, measured on success of invoices collected in each aging category, frequency of client contact, cash collected, and managing unapplied cash and credits with refunds/applications.
• Support B2B rolling regional portfolio of invoices handling approximately 600 transactions targeted at the beginning of each quarter.
• Document actions and touchpoints for 90/60/30/0 transactions to meet target goals for receivable funds.
• Maintain frequency of interaction with clients on invoice status, including payment dates, payment promises, and issue resolution.
• Maintain contact with internal and external stakeholders to resolve payment issues, measured by the average of days since last contact by transaction.
• Identify client issues early and escalation to management and sales.
• Provide recommendations for enforcing terms or preparing a payment plan directly with the client.
• Coordinate with the Order Management teams to validate clients' outstanding balance or refund any overpayment, coordinating with Cash Applications.
• Coordinate with the Portal team to support electronic invoicing and collecting through clients' portals.
• Prepare credit memos and accurate coding depending upon the nature of the credit.
• Provide monthly reports to management and Sales on all balances exceeding USD 10K that are 60 days delinquent.
• Meet and exceed all individual monthly and quarterly cash collection, delinquency, unapplied cash, DTC, and UTC targets.
• Demonstrated ability to present updates to internal and external stakeholders as needed.
• Proficiency in Microsoft Office, Word, Excel, and PowerPoint.

Skills

• 3-5 years of related office experience in areas such as Customer Service, Collections, or Sales Support.
• Proficient in Microsoft Word, with Oracle and CRM system knowledge as a plus.
• Above average proficiency in Microsoft Excel, including creation of formulas, sorting, filtering, and general spreadsheet manipulation.
• Excellent oral and written communication skills.
• Ability to communicate with a diverse audience at various levels and across different countries and cultures within the organization.
• Effective listening skills and excellent customer service skills.
• Strong initiative and ability to work in a fast-paced, high-pressure environment.
• Excellent time management skills and ability to meet tight deadlines.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to adapt to a constantly changing environment.
• Strong interpersonal skills and a team player.
• Ability to build strong internal and external business partnerships.

Who You Are

• Motivated, high-potential performer with a demonstrated ability to influence and lead.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Teachable and embracing of best practices and feedback as a means of continuous improvement.
• Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges.