Collections Representatives and Bilingual Collections Representatives

CAPITAL Services; United States; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

3 weeks paid vacation

11 paid holidays

Paid sick leave

401(k) with company match

Tuition reimbursement

Work-from-home after 9 months

Job summary

CAPITAL Services is hiring Onsite Collections Representatives in the United States. The role offers $17/hr with monthly incentives and a 15% bilingual differential for Spanish speakers, starting at $19.55/hr. Expect a Monday–Friday schedule from 10:30am to 7:00pm, with no weekend work.

A full-time, paid 4-week training is provided to prepare you for success. We offer 3 weeks of paid vacation, 11 paid holidays, paid sick leave, and a range of benefits.

Qualifications

• Prioritize customer satisfaction and achieve performance goals.
• Demonstrate professional communication during phone interactions.
• Analyze account details to determine best payment resolutions.

Responsibilities

• Provide patient, empathetic support when assisting customers with credit card payment inquiries
• Communicate professionally and effectively through phone interactions
• Analyze account details to identify the best resolution for each customer
• Negotiate and collaborate to resolve payment-related concerns
• Consistently meet performance and quality goals

Skills

Customer service

Phone support

Communication

Negotiation

Empathy

Job description

Onsite Collections Representatives and Bilingual Collections Representatives

$17/hr + Monthly Performance Incentives

Bilingual Spanish Differential: Additional 15% (Starting wage of $19.55/hr)

Monday-Friday | 10:30am-7:00pm | NO weekends

Are you looking for a fun, energetic workplace focused on customer satisfaction and goal achievement? AtCAPITAL Services, our Collections team partners with customers to create collaborative payment solutions while delivering exceptional service.

We value work-life balance and employee growth—offering3 weeks of paid vacation, 11 paid holidays, and paid sick leave, along with a supportive and engaging culture.

Training & Support

You’ll complete afull-time, paid 4-week trainingdesigned to set you up for success. Our training includes hands-on learning, self-paced modules, and mentorship to help you build confidence and skills in your role.

What You’ll Do

• Provide patient, empathetic support when assisting customers with credit card payment inquiries
• Communicate professionally and effectively through phone interactions
• Analyze account details to identify the best resolution for each customer
• Negotiate and collaborate to resolve payment-related concerns
• Consistently meet performance and quality goals

What We Offer

• Monthly and quarterly performance-based incentives
• Consistent Monday-Friday schedule with opportunities for time off based on call volumes
• Bilingual differential for fluency in Spanish - 15% (starting wage of $19.55/hr)
• Career growth with opportunities with pay increases
• Work-from-home options available after 9 months, contingent on meeting performance standards
• Competitive benefits including medical, dental, vision, paid parental leave, 401(k) with up to 6% company match, and tuition reimbursement
• Regular one-on-one development-focused meetings with your manager
• Community volunteer opportunities
• A stable, family-owned company established in 1998
• Company outings, on-site and off-site events, games, contests, and lots of food!

Video: What it's like to be a Collections Representative at CAPITAL Services

At CAPITAL, we are committed to connecting people with convenient purchasing power for life's needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving! Interested in working for an employer who values ongoing growth and innovation?