Collections Specialist — Empathy-Driven Debt Solutions

TrueML; Lenexa (KS); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Sentry Credit, now part of TrueML, is expanding its Account Collections team in Lenexa, KS. This on-site role runs Mon-Fri 8:00a–4:30p, starting 8/31, focusing on respectful, customer-centric resolutions to help individuals achieve financial stability.

You will handle inbound and outbound calls, investigate account discrepancies, and document activities across multiple systems while meeting daily targets in a fast-paced fintech environment.

Qualifications

• Strong verbal and written communication skills.
• Comfort navigating multiple software systems in a fast-paced environment.
• Ability to stay composed under pressure and handle rejection gracefully.

Responsibilities

• Drive consumer engagement through inbound and outbound calls to help individuals achieve financial stability.
• Investigate account details and resolve discrepancies or disputes with customers.
• Navigate multiple systems to provide real-time updates and accurate records.

Skills

Communication

Tech-savvy

Solution-oriented

Results-driven

Resilient

Organized

Adaptable

Education

High school diploma or GED

Job description

Sentry Credit, now part of TrueML, is expanding its Account Collections team in Lenexa, KS. This on-site role runs Mon-Fri 8:00a–4:30p, starting 8/31, focusing on respectful, customer-centric resolutions to help individuals achieve financial stability.

You will handle inbound and outbound calls, investigate account discrepancies, and document activities across multiple systems while meeting daily targets in a fast-paced fintech environment.