Collections Specialist I – Growth, 401(k) Match & PTO

Baldor Specialty Foods; Philadelphia (Philadelphia County); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off: Vacation, sick time, or

401(k) Plan with Company Match

Company-Paid Life Insurance

Company-Paid Disability Coverage

Employee discounts on Baldor products

Career growth and development

Job summary

Baldor Specialty Foods is seeking a Collections Specialist I to support the collection of outstanding customer balances while maintaining positive customer relationships. You will manage routine collection activities for assigned accounts, ensure timely follow-up on past due balances, document collection efforts, and collaborate with internal teams to resolve basic account discrepancies.

The role requires attention to detail, strong communication, and the ability to follow established processes.

Qualifications

• Bachelor’s Degree preferred or equivalent combination of education and experience.
• 0–2 years of experience in collections, accounts receivable, customer service, finance, or a related field preferred.
• Experience with customer accounts, payment follow-up, billing inquiries, or account reconciliation preferred.
• Strong proficiency in Excel analytics, data management, pivot tables, VLOOKUPs.

Responsibilities

• Manage collection activities for an assigned portfolio of low to moderate complexity accounts to reduce past due balances and minimize aging receivables.
• Contact customers by phone and email regarding outstanding balances and maintain accurate documentation of collection activities.
• Follow established collection processes, including sending reminders, requesting payment updates, and documenting customer commitments.
• Assist with payment plan coordination and elevate exceptions or high-risk accounts as appropriate.
• Research and assist in resolving routine billing discrepancies, short payments, and customer inquiries.
• Provide customer support related to account balances, payment questions, refunds, and adjustments.
• Process credit card payments, account updates, and general customer requests accurately and timely.
• Partner with Cash Applications, Sales, and internal departments to resolve customer account issues.
• Review aging reports and customer account information to prioritize daily collection activities.
• Maintain accurate records and meet department timelines and performance expectations.
• Identify potential collection risks and elevate concerns to senior team members or management.

Skills

Excel analytics

Attention to detail

Verbal & written communication

Organizational skills

Team player

Education

Bachelor’s Degree preferred

0–2 years experience in collections

Tools

Dynamics 365

SAP

Oracle

NetSuite

Job description

Baldor Specialty Foods is seeking a Collections Specialist I to support the collection of outstanding customer balances while maintaining positive customer relationships. You will manage routine collection activities for assigned accounts, ensure timely follow-up on past due balances, document collection efforts, and collaborate with internal teams to resolve basic account discrepancies.

The role requires attention to detail, strong communication, and the ability to follow established processes.