Collection Specialist I

Baldor Specialty Foods, Inc.; Philadelphia (Philadelphia County); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Company-Paid Medical, Dental & Vision

401(k) Plan with Company Match

Company-Paid Life Insurance

Disability Coverage

Employee discounts on Baldor products

Commuter Benefits

Career growth and development

Résumé du poste

Baldor Specialty Foods, Inc. is seeking a Collections Specialist I to support the collection of outstanding balances while maintaining positive customer relationships.

The role handles routine collection activities for assigned accounts, follows up on past due balances, documents actions, and collaborates with internal teams to resolve basic discrepancies. Responsibilities include contacting customers, processing payments, and escalating complex issues as needed.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Experience in collections, accounts receivable, or customer service is preferred.
• Ability to learn collection processes and financial systems.

Responsabilités

• Manage collection activities for a portfolio of accounts to reduce past due balances.
• Contact customers by phone and email and document collection efforts.
• Follow established collection processes, send reminders, and record commitments.
• Assist with payment plan coordination and escalate high-risk accounts as needed.
• Research and resolve routine billing discrepancies and customer inquiries.
• Provide support regarding account balances, refunds, and adjustments.

Connaissances

Attention to detail

Verbal and written communication

Time management

Team player

Formation

Bachelor’s Degree preferred

Equivalent education/experience

Outils

Excel

Dynamics 365

ERP systems

Pivot tables

VLOOKUP

Description du poste

Job Overview

The Collections Specialist I is responsible for supporting the collection of outstanding customer balances while maintaining positive customer relationships. This role manages routine collection activities for assigned accounts, ensures timely follow-up on past due balances, documents collection efforts, and partners with internal teams to resolve basic account discrepancies. The Collections Specialist I works within established guidelines and escalates complex collection matters as needed.

Brief Description

The Collections Specialist I is responsible for supporting the collection of outstanding customer balances while maintaining positive customer relationships. This role manages routine collection activities for assigned accounts, ensures timely follow-up on past due balances, documents collection efforts, and partners with internal teams to resolve basic account discrepancies. The Collections Specialist I works within established guidelines and escalates complex collection matters as needed.

Key Responsibilities

• Manage collection activities for an assigned portfolio of low to moderate complexity accounts to reduce past due balances and minimize aging receivables.
• Contact customers by phone and email regarding outstanding balances and maintain accurate documentation of collection activities.
• Follow established collection processes, including sending reminders, requesting payment updates, and documenting customer commitments.
• Assist with payment plan coordination and eliminate exceptions or high-risk accounts as appropriate.
• Research and assist in resolving routine billing discrepancies, short payments, and customer inquiries.
• Provide customer support related to account balances, payment questions, refunds, and adjustments.
• Process credit card payments, account updates, and general customer requests accurately and timely.
• Partner with Cash Applications, Sales, and internal departments to resolve customer account issues.
• Review aging reports and customer account information to prioritize daily collection activities.
• Maintain accurate records and meet department timelines and performance expectations.
• Identify potential collection risks and escalated concerns to senior team members or management.

Job Requirements

• Strong attention to detail with the ability to maintain accurate records.Ability to prioritize work, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills with a professional customer-focused approach.Ability to research issues, identify solutions, and escalated when appropriate.
• Strong organizational skills and ability to follow established processes.
• Collaborative team player committed to achieving department goals.Ability to maintain professionalism when handling sensitive customer situations.

Education And Experience

• Bachelor’s Degree preferred or equivalent combination of education and experience.0–2 years of experience in collections, accounts receivable, customer service, finance, or a related field preferred.
• Experience working with customer accounts, payment follow-up, billing inquiries, or account reconciliation preferred.
• Demonstrated ability to learn collection processes, financial systems, and customer account management practices.

Technology Skills

• Strong proficiency in Excel analytics, data management, pivot tables, VLOOKUP’s, etc.
• Familiarity / competency with Dynamics 365 or other ERP/accounting systems (e.g., SAP, Oracle, NetSuite, Great Plains).
• Ability to learn and navigate financial systems, reporting tools, and customer account platforms.

Summary

About Baldor

Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has upheld its original promise—to curate and deliver the finest ingredients from around the world. For more than 30 years, we have supported the food industry using cutting-edge logistics, a modern supply chain, and an unwavering commitment to service. Today, we are the trusted distribution partner for top hotels, restaurants, country clubs, hospitals, nursing homes, and culinary professionals across the region.

Benefits

Baldor is committed to supporting the well-being, stability, and long-term success of our employees. We offer a comprehensive and competitive benefits package, including:

• Paid Time Off: Vacation, sick time, paid company holidays & floating holidays
• Company-Paid Medical, Dental & Vision Coverage
• 401(k) Plan with Company Match
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability Coverage
• Employee discounts on Baldor products
• Commuter Benefits
• Career growth and development opportunities

Note: Benefits may vary based on position and employment status.

Join Our Team

If you want to make an impact at a rapidly growing organization, we’d love to meet you. and help shape the future of specialty food distribution with Baldor!