Collections Specialist (Hybrid) — Drive Payments

GFL Environmental Inc.; Southfield (MI); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

GFL Environmental Inc. is seeking a Collections Specialist in Michigan to join our team in Southfield. The role focuses on reducing aging of client A/R through review, analysis, and client communication, in a hands-on, collaborative environment.

The ideal candidate will have 2+ years of collection experience, strong math and computer skills, and the ability to work a hybrid schedule, both independently and as part of a team, with excellent phone etiquette.

Qualifikationen

• At least two years (2) of collection experience.
• Working knowledge of Google Workspace.
• Must be able to work a flexible schedule.
• Proficient computer and math skills.
• Self-starter with the ability to manage multiple tasks and meet deadlines.
• Proven interpersonal, organizational, analytical and problem-solving skills.
• Strong communication with outstanding phone etiquette and interpersonal skills.
• Able to work efficiently as a part of a team as well as independently.
• Possess strong logic, ability to take initiative and able to negotiate.

Aufgaben

• Daily collection calls (Outbound/Inbound).
• Contact customers regarding overdue accounts and determine reasons for non-payment.
• Maintain accurate records of all collection activities, conversations, and payment commitments with customers.
• Monitor customer accounts for non-payment, late payment and other irregularities.
• Process credit card payments.
• Use skip tracing techniques to locate customers.
• Research/investigate historical data and resolve payment discrepancies and provide backups to customers.
• Respond to customer questions and requests and resolve those questions/issues.
• Complying with applicable laws, regulations, policies and procedures.
• Overcome stall tactics and objection by suggesting different options for debt payment.
• Follow company policies, procedures, and directives from supervisors/managers.
• Perform other duties and responsibilities as required or requested by management.

Kenntnisse

Collections experience

Google Workspace

Flexible schedule

Computer skills

Math skills

Self-starter

Interpersonal skills

Organizational skills

Analytical skills

Problem solving

Phone etiquette

Team player

Negotiation

Tools

Google Workspace

Jobbeschreibung

GFL Environmental Inc. is seeking a Collections Specialist in Michigan to join our team in Southfield. The role focuses on reducing aging of client A/R through review, analysis, and client communication, in a hands-on, collaborative environment.

The ideal candidate will have 2+ years of collection experience, strong math and computer skills, and the ability to work a hybrid schedule, both independently and as part of a team, with excellent phone etiquette.