Collection Specialist

GFL Industries; Southfield (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Wellness program

401(k) with match

Job summary

GFL Environmental is hiring a Collections Specialist in Michigan to join a dynamic team focused on reducing aging A/R through client communications and data review. This hands-on role involves daily calls, payment investigations, and collaboration with clients and staff to resolve delinquencies.

Ideal candidates have at least 2 years of collection experience, strong math and computer skills, and the ability to work in a hybrid office environment.

Qualifications

• At least two years (2) of collection experience.
• Working knowledge of Google Workspace.
• Must be able to work a flexible schedule.
• Proficient computer and math skills.
• Self-starter with the ability to manage multiple tasks and meet deadlines.
• Proven interpersonal, organizational, analytical and problem-solving skills.
• Strong communication with outstanding phone etiquette and interpersonal skills.
• Able to work efficiently as a part of a team as well as independently.
• Possess strong logic, ability to take initiative and able to negotiate.

Responsibilities

• Daily collection calls (Outbound/Inbound).
• Contact customers regarding overdue accounts and determine reasons for non-payment.
• Maintain accurate records of all collection activities, conversations, and payment commitments with customers.
• Monitor customer accounts for non-payment, late payment and other irregularities.
• Process credit card payments.
• Use skip tracing techniques to locate customers.
• Research/investigate historical data and resolve payment discrepancies and provide backups to customers.
• Respond to customer questions and requests and resolve those questions/issues.
• Complying with applicable laws, regulations, policies and procedures.
• Overcome stall tactics and objection by suggesting different options for debt payment.
• Follow company policies, procedures, and directives from supervisors/managers.
• Perform other duties and responsibilities as required or requested by management

Skills

Collections experience

Google Workspace

Flexible schedule

Computers & math

Customer communication

Team player

Negotiation

Tools

Google Workspace

Job description

Ready to elevate your career? GFL is expanding! We are officially hunting for our next Collection Specialist in Michigan - someone ready to bring fresh ideas and grow alongside a dynamic team.

About Us

GFL is one of the largest diversified environmental services company in North America, providing comprehensive solid waste management services from its platform of facilities throughout Canada and 18 U.S. states. Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities and households, providing a consolidated and sophisticated approach to meeting our customers' needs. One of the keys to our success lies in the diversity of our services and our ability to deliver robust integrated solutions, all from a single efficient company. We believe that, by providing safe, accessible and cost-effective solutions, we encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

The Role

GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees.

Key Responsibilities

• Daily collection calls (Outbound/Inbound)
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Maintain accurate records of all collection activities, conversations, and payment commitments with customers
• Monitor customer accounts for non-payment, late payment and other irregularities
• Process credit card payments
• Use skip tracing techniques to locate customers
• Research/investigate historical data and resolve payment discrepancies and provide backups to customers
• Respond to customer questions and requests and resolve those questions/issues
• Complying with applicable laws, regulations, policies and procedures
• Overcome stall tactics and objection by suggesting different options for debt payment
• Follow company policies, procedures, and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management

Knowledge, Skills and Competencies

• At least two years (2) of collection experience
• Working knowledge of Google Workspace
• Must be able to work a flexible schedule
• Proficient computer and math skills
• Self-starter with the ability to manage multiple tasks and meet deadlines
• Proven interpersonal, organizational, analytical and problem-solving skills
• Strong communication with outstanding phone etiquette and interpersonal skills
• Able to work efficiently as a part of a team as well as independently
• Possess strong logic, ability to take initiative and able to negotiate

Working Conditions

Work in indoor office environment. Hybrid schedule. Noise level is usually moderate.

Why join us?

We believe in taking care of our team. Here is a snapshot of our total rewards you can expect:

• Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
• Wellness: Employee Assistance Program with free counseling services, Paid time off
• Financial: 401(k) with an employer match and competitive wages
• Culture: Growth opportunities and continuous learning opportunities

Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded.

GFL Talent We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.