Collections Specialist | Healthcare

Dahl Consulting; Eagan (MN); On-site; USD 30,000 - 39,000; Full time

Job summary

Dahl Consulting in Eagan, MN is seeking a Collections Specialist to support the revenue cycle for a healthcare services organization. The role focuses on private pay AR, patient communications, and coordination with insurers to ensure timely payments. Brightree experience is preferred and the position is contract-to-hire.

The ideal candidate will combine attention to detail with strong customer service, navigating multiple systems to drive accurate account resolution and improved cash flow.

Qualifications

• High school diploma or equivalent.
• Effective communication with patients, families, insurance providers, and healthcare partners.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet performance goals.
• Proficiency with computer systems and data entry.

Responsibilities

• Review and work assigned reports, dashboards, and aging queues on a daily basis.
• Manage private pay accounts receivable across all aging categories, including current, 30-day, 60-day, 90-day, and over-90-day balances.
• Contact patients and/or family members regarding outstanding balances and payment arrangements.
• Respond promptly to inbound collection inquiries.
• Research and identify the appropriate responsible party and insurance coverage for accounts.
• Correct billing and invoice discrepancies as needed.
• Investigate, resolve, and document account issues.
• Work aged receivables to reduce outstanding balances and improve collections performance.
• Meet established individual and departmental productivity goals.
• Maintain accurate account documentation within the Brightree software system.
• Collaborate with internal teams to ensure timely and effective account resolution.

Skills

Healthcare collections

Customer service

Accounts receivable

Communication

Data entry

Multitasking

Education

High school diploma

Some college coursework

Tools

Brightree

Job description

Title: Collections SpecialistLocation: Eagan, MNJob Type: Contract-to-HireCompensation: $22.00 - $28.00 per hourIndustry: Medical Products & Services-About the RoleOur recruiting firm is partnering with a well-established healthcare services organization that specializes in providing respiratory and durable medical equipment solutions to patients in home-based, assisted living, skilled nursing, and veteran care settings. With decades of experience serving communities throughout the Midwest and Northern Rockies, our client is committed to delivering high-quality patient care and exceptional customer service.We are seeking a Collections Specialist to join the client's revenue cycle team. This role is responsible for managing private pay accounts receivable, resolving billing issues, and working directly with patients, families, and insurance providers to ensure timely payment and account resolution.Job DescriptionAs a Collections Specialist, you will play a key role in supporting the organization's accounts receivable operations by managing collections activities, researching billing concerns, and maintaining accurate patient account information. The ideal candidate is detail-oriented, customer-focused, and comfortable communicating with a variety of stakeholders.Key Responsibilities:Review and work assigned reports, dashboards, and aging queues on a daily basis.Manage private pay accounts receivable across all aging categories, including current, 30-day, 60-day, 90-day, and over-90-day balances.Contact patients and/or family members regarding outstanding balances and payment arrangements.Respond promptly to inbound collection inquiries.Research and identify the appropriate responsible party and insurance coverage for accounts.Correct billing and invoice discrepancies as needed.Investigate, resolve, and document account issues.Work aged receivables to reduce outstanding balances and improve collections performance.Meet established individual and departmental productivity goals.Maintain accurate account documentation within the Brightree software system.Collaborate with internal teams to ensure timely and effective account resolution.QualificationsRequiredHigh school diploma or equivalent.Ability to communicate effectively with patients, family members, insurance carriers, and healthcare partners.Strong organizational skills and attention to detail.Ability to manage multiple priorities and meet performance goals.Proficiency with computer systems and data entry.Professional customer service and problem-solving skills.Preferred1-2 years of collections experience.Experience in healthcare collections, medical billing, or revenue cycle management.Experience in the Durable Medical Equipment (DME) or Home Medical Equipment (HME) industry.Knowledge of medical insurance processes, terminology, and reimbursement practices.Some college coursework.Experience using Brightree software.BenefitsDahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.How to ApplyTake the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!Equal Opportunity StatementAs an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!#AF.Indeed#LI-MJ1#LI-Onsite#ZR