Healthcare Collections Specialist – Private Pay

Dahl Consulting; Eagan (MN); On-site; USD 30,000 - 39,000; Full time

Job summary

Dahl Consulting in Eagan, MN is seeking a Collections Specialist to support the revenue cycle for a healthcare services organization. The role focuses on private pay AR, patient communications, and coordination with insurers to ensure timely payments. Brightree experience is preferred and the position is contract-to-hire.

The ideal candidate will combine attention to detail with strong customer service, navigating multiple systems to drive accurate account resolution and improved cash flow.

Qualifications

• High school diploma or equivalent.
• Effective communication with patients, families, insurance providers, and healthcare partners.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet performance goals.
• Proficiency with computer systems and data entry.

Responsibilities

• Review and work assigned reports, dashboards, and aging queues on a daily basis.
• Manage private pay accounts receivable across all aging categories, including current, 30-day, 60-day, 90-day, and over-90-day balances.
• Contact patients and/or family members regarding outstanding balances and payment arrangements.
• Respond promptly to inbound collection inquiries.
• Research and identify the appropriate responsible party and insurance coverage for accounts.
• Correct billing and invoice discrepancies as needed.
• Investigate, resolve, and document account issues.
• Work aged receivables to reduce outstanding balances and improve collections performance.
• Meet established individual and departmental productivity goals.
• Maintain accurate account documentation within the Brightree software system.
• Collaborate with internal teams to ensure timely and effective account resolution.

Skills

Healthcare collections

Customer service

Accounts receivable

Communication

Data entry

Multitasking

Education

High school diploma

Some college coursework

Tools

Brightree

Job description

Dahl Consulting in Eagan, MN is seeking a Collections Specialist to support the revenue cycle for a healthcare services organization. The role focuses on private pay AR, patient communications, and coordination with insurers to ensure timely payments. Brightree experience is preferred and the position is contract-to-hire.

The ideal candidate will combine attention to detail with strong customer service, navigating multiple systems to drive accurate account resolution and improved cash flow.