Collections Specialist — Growth & Impact (In-Office, Amherst)

Firstsource; Buffalo (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with matching

Paid Training

PTO

Job summary

Firstsource Advantage in Amherst, NY is seeking a Collections Representative to join our team in-office. This role involves engaging with customers to understand financial situations and propose payment solutions, with emphasis on compliance and professional communication.

The position is full-time with training and standard hours, offering a path for growth within a supportive, team-oriented environment. A high school diploma or GED and 6 months of customer service or sales experience are

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service or sales experience.
• Stable work history and a professional demeanor.
• Strong communication, problem-solving, and computer skills.
• Ability to manage confidential information with care and discretion.

Responsibilities

• Engage with customers to understand their financial situations and recommend appropriate payment solutions.
• Handle inbound and outbound calls professionally and empathetically.
• Work with compliance in mind by following federal and state regulations.
• Meet performance goals related to call quality, resolutions, and collections metrics.

Skills

Customer service

Communication

Problem-solving

Computer skills

Discretion

Reliability

Education

High school diploma or GED

Job description

Firstsource Advantage in Amherst, NY is seeking a Collections Representative to join our team in-office. This role involves engaging with customers to understand financial situations and propose payment solutions, with emphasis on compliance and professional communication.

The position is full-time with training and standard hours, offering a path for growth within a supportive, team-oriented environment. A high school diploma or GED and 6 months of customer service or sales experience are