Customer Service Representative

Firstsource-Solutions-1; Town of Amherst (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Career Advancement

Meaningful Work

Team-Oriented Culture

Skill Development

Job summary

Firstsource Advantage is hiring a Customer Service Representative in Amherst, NY to support collection efforts. You will engage with customers, explain payment options, and work within compliance to resolve accounts.

This full-time in-office role features a schedule with training 8:30-5 and regular hours 9-6, starting Nov 16. A high school diploma and 6 months of experience are required, with growth opportunities and benefits after 90 days.

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service or sales experience.
• Stable work history and a professional demeanor.
• Strong communication, problem-solving, and computer skills.
• Ability to manage confidential information with care and discretion.
• Reliable, self-motivated, and goal-oriented.

Responsibilities

• Engage with customers to understand their financial situations and recommend appropriate payment solutions.
• Handle inbound and outbound calls professionally and empathetically.
• Work with compliance in mind by following federal and state regulations.
• Meet performance goals related to call quality, resolutions, and collections metrics.

Skills

Customer service

Communication

Problem-solving

Computer skills

Education

High school diploma or GED

Job description

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Customer Service Representative

Date: Oct 28, 2026

Location: US

Requisition ID: 24233

Description: Collections Representative | Full-Time | In -Office

Company: Firstsource Advantage
Location: Amherst, NY
Pay: $19.00 per hour
Start Date: Monday November 16th

Schedule:

• Training: Monday - Friday | 8:30AM - 5:00PM
• Work Hours: Monday - Friday| 9:00AM-6:00PM

About the Opportunity:

Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Collections Representative. This is more than just a job, it’s a chance to build a stable, rewarding career in a supportive and fast-paced environment.

What You'll Do:

• Engage with customers to understand their financial situations and recommend appropriate payment solutions
• Handle inbound and outbound calls professionally and empathetically
• Work with compliance in mind by following federal and state regulations
• Meet performance goals related to call quality, resolutions, and collections metrics

What We’re Looking For:

• High school diploma or GED required
• At least 6 months of customer service or sales experience
• Stable work history and a professional demeanor
• Strong communication, problem-solving, and computer skills
• Ability to manage confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented

Why Join Firstsource?

• Career Advancement: We promote from within and support your growth
• Meaningful Work: Help customers take control of their financial future
• Team-Oriented Culture: Be part of a collaborative and supportive team
• Skill Development: Learn and grow with hands-on experience in collections and customer service

Benefits (Eligible After 90 Days):

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with matching
• Paid Training
• PTO

Take the Next Step in Your Career

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.