Collections Account Specialist - In-Office, Career Growth

Firstsource-Solutions-1; Colorado Springs (CO); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company 4%

Paid Training

Paid Time Off (PTO)

Sick Leave

Job summary

Firstsource Advantage is hiring an Account Representative (Collections) to work in-office in Colorado Springs, CO. You will handle inbound and outbound calls to assist customers with balance resolution and payment options, while maintaining accurate records and complying with regulations.

The role emphasizes problem-solving, relationship-building, and meeting performance goals, with paid training and benefits. This is an in-office position in Colorado Springs.

Qualifications

• High School Diploma or GED required.
• Minimum of 6 months of experience in customer service, sales, collections, or a related field.
• Strong communication and active listening skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Professional attitude with a strong work ethic.
• Ability to maintain confidentiality and handle sensitive information.
• Self-motivated, dependable, and goal-oriented.

Responsibilities

• Communicate with customers regarding account balances and payment options.
• Handle inbound and outbound calls in a professional and respectful manner.
• Negotiate payment arrangements and assist customers in finding workable solutions.
• Maintain accurate account documentation and records.
• Follow all company policies as well as applicable federal and state regulations.
• Meet performance goals related to quality, productivity, and customer service.

Skills

Strong communication

Active listening

Basic computer skills

Professional attitude

Confidentiality

Goal-oriented

Education

High School Diploma or GED

Job description

Firstsource Advantage is hiring an Account Representative (Collections) to work in-office in Colorado Springs, CO. You will handle inbound and outbound calls to assist customers with balance resolution and payment options, while maintaining accurate records and complying with regulations.

The role emphasizes problem-solving, relationship-building, and meeting performance goals, with paid training and benefits. This is an in-office position in Colorado Springs.