Collections Specialist – Inbound/Outbound

Firstsource; Town of Amherst (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company  —

Paid Training

Monthly Performance Incentives

Employee Recognition Programs

Paid Time Off (PTO)

Sick Leave

Job summary

Firstsource Advantage in Amherst, NY is seeking an Account Representative (Collections) for in-office work. Pay starts at $19.00 per hour, with $21.00 per hour for bilingual candidates. Schedule is Mon-Fri, 10:00 AM–7:00 PM, with occasional Saturday rotation.

The role involves contacting customers to resolve balances, negotiating payment arrangements, and maintaining accurate records while complying with laws and company policies. Training is provided, and benefits apply to eligible employees.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of experience in customer service, sales, collections, or a related field.
• Strong communication and active listening skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Professional attitude with a strong work ethic.
• Ability to maintain confidentiality and handle sensitive information.
• Self-motivated, dependable, and goal-oriented.

Responsibilities

• Communicate with customers regarding account balances and payment options.
• Handle inbound and outbound calls in a professional and respectful manner.
• Negotiate payment arrangements and assist customers in finding workable solutions.
• Maintain accurate account documentation and records.
• Follow all company policies as well as applicable federal and state regulations.
• Meet performance goals related to quality, productivity, and customer service.

Skills

Communication

Active listening

Confidentiality

Self-motivation

Professional attitude

Computer skills

Education

High School Diploma or GED

Tools

Basic computer proficiency

Job description

Firstsource Advantage in Amherst, NY is seeking an Account Representative (Collections) for in-office work. Pay starts at $19.00 per hour, with $21.00 per hour for bilingual candidates. Schedule is Mon-Fri, 10:00 AM–7:00 PM, with occasional Saturday rotation.

The role involves contacting customers to resolve balances, negotiating payment arrangements, and maintaining accurate records while complying with laws and company policies. Training is provided, and benefits apply to eligible employees.