1st-Party Collections Rep — In-Office (Amherst)

Capital Management Services, LP; Buffalo (NY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company match

Paid Time Off (PTO)

Paid training

Career development and advancement

Future work-from-home opportunities

Employee referral bonuses

$150 bonus after 60 days

Job summary

Capital Management Services, LP (CMS) in Amherst/Williamsville, NY is hiring for a full-time, in-office role with future work-from-home opportunities. Starting pay is $19.00/hour, with paid training and an orderly training-to-work transition.

The position serves current customers behind on payments, without cold-calling or third-party debt collection, and requires professional, empathetic service. Training runs 3 weeks Mon-Fri 8:00 AM–4:30 PM, then 4 weeks of on-the-job training: 1:00 PM–10:00

Qualifications

• Excellent verbal communication and active listening required.
• Strong customer service experience in retail, hospitality, call center or financial services.
• 1st party collections or debt resolution experience preferred.
• Comfortable making outbound calls and discussing account balances.
• Strong computer and technology skills; able to navigate multiple systems.
• Accurate data-entry and typing skills.
• Bilingual or multilingual skills are a plus.

Responsibilities

• Contact current customers regarding recently missed credit card payments.
• Assist customers in understanding options to resolve past-due balances.
• Provide professional, respectful, and solutions-focused customer service.
• Handle outbound and inbound calls and navigate multiple computer systems efficiently.
• Accurately document account activity and customer interactions.
• Maintain compliance with client, company, and regulatory requirements.
• Represent CMS and our banking partner professionally during every interaction.

Skills

Excellent verbal communication and (A)

Strong customer service

1st party collections experience

Outbound calling

Strong computer/tech skills

Navigate multiple systems

Accurate data-entry/typing

Bilingual/multilingual beneficial

Job description

Capital Management Services, LP (CMS) in Amherst/Williamsville, NY is hiring for a full-time, in-office role with future work-from-home opportunities. Starting pay is $19.00/hour, with paid training and an orderly training-to-work transition.

The position serves current customers behind on payments, without cold-calling or third-party debt collection, and requires professional, empathetic service. Training runs 3 weeks Mon-Fri 8:00 AM–4:30 PM, then 4 weeks of on-the-job training: 1:00 PM–10:00