Collections Specialist I

German American; Owensboro, Northern (KY, KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Education assistance

Parental leave

Wellness benefits

Life insurance

401(k) match

Stock purchase plan

Discounts

Job summary

German American Bancorp is seeking a Collections Specialist I to help customers get back on track with past-due accounts. You will engage with customers, discuss payment options and document conversations with empathy and professionalism.

You will research payment issues, collaborate with teammates, and elevate unique cases while maintaining accuracy and strong customer service ethics. Travel for early training is required in some assignments.

Qualifications

• Ability to communicate effectively and professionally (written and verbally)
• Proficiency in Microsoft Word and Excel
• Willingness to travel for early training

Responsibilities

• Reach out to customers with past-due accounts and discuss payment options.
• Document conversations and research payment issues to identify root causes.
• Collaborate with teammates to handle complex cases with empathy and professionalism.

Skills

Effective communication

Speed & accuracy

Critical thinking

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Collections Specialist

Make a Difference Helping Customers Get Back on Track

Are you someone who enjoys problem-solving and connecting with people? As a Collections Specialist I, you’ll work directly with customers to understand their situations, identify solutions, and help them get back on the path to financial wellness. You’ll build relationships, think critically, and make a meaningful impact every day.

A Day in the Life

You’ll spend your day reaching out to customers with past‑due accounts, discussing payment options, and documenting your conversations. When something doesn’t add up, you’ll dig deeper — researching payment issues, credit reports, and other details to find the root cause. You’ll collaborate with your teammates and elevate unique situations as needed, all while maintaining professionalism and empathy.

What You’ll Bring

• Ability to communicate effectively and professionally (written and verbally), work with speed and accuracy, grasp technical information quickly and work independently and as a team member.
• Proficiency in Microsoft Word and Excel
• Willingness to travel for early training

Bonus Points

• 1-2 years of experience in customer service, banking, or collections

What we can offer you

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 Days Paid Time Off, along with11 paid holidays and bereavement leave
• Education Assistance Program
• Paid Parental Bonding Leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

This position will be located at:

313 Frederica St
Owensboro, Kentucky, 42301
United States

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.