Collections Specialist: Drive Cash Flow & Customer Care

hccexternal; Hoffman Estates (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC is seeking a Collections Specialist to manage customer accounts and secure timely payment of receivables while preserving strong relationships. You will monitor accounts, follow up on past-due balances, and resolve billing discrepancies.

The role requires excellent communication, attention to detail, and the ability to prioritize in a fast-paced environment. Experience in collections or customer service and proficiency with Excel, Outlook, and Word are preferred.

Qualifications

• High School Diploma and 1 year of experience in collections or customer service.
• Working knowledge of Excel, Outlook, and Word.
• Computer literate with Windows navigation and command skills.
• Detail oriented and well organized.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.

Responsibilities

• Handle collection calls and correspondence in a fast-paced environment.
• Reduce delinquency on assigned accounts.
• Monitor and maintain assigned accounts.
• Provide customer service regarding collection issues.
• Communicate with customers and branch personnel promptly.
• Establish cooperative working relationships with branch personnel.
• Handle high volume outgoing calls to delinquent customers.
• Resolve customer disputes related to payments.
• Communicate effectively verbally and in writing.
• Meet department goals and adhere to policies.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Multitasking

Verbal communication

Written communication

Education

High School Diploma

Tools

Excel

Outlook

Word

Job description

Crystal Clean LLC is seeking a Collections Specialist to manage customer accounts and secure timely payment of receivables while preserving strong relationships. You will monitor accounts, follow up on past-due balances, and resolve billing discrepancies.

The role requires excellent communication, attention to detail, and the ability to prioritize in a fast-paced environment. Experience in collections or customer service and proficiency with Excel, Outlook, and Word are preferred.