Collections Specialist: Drive Cash Flow & Credit Risk

Kelly; Lawrenceville (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a Collections Specialist in Lawrenceville, GA. This full-time role involves building relationships with customers and internal teams, ensuring effective credit and payment management. Key responsibilities include managing customer queries, adhering to debt chase policies, and ensuring compliance with relevant regulations. Ideal candidates will possess strong relationship management skills and a customer-focused approach in financial matters.

Responsibilities

• Build effective relationships with key customers and internal Sales teams.
• Ensure customer credits, refunds, or discounts are managed.
• Manage customer queries and payment/collections related issues.
• Proactive debt chase adhering to debt chase policy.
• Regular reviews of ledger balances and proactive remedies.
• Participate in learning and development activities.
• Provide required services as detailed in SLAs.
• Offer customer-focused service for unresolved financial issues.
• Adhere to internal compliance guidance and external regulations.

Job description

A leading financial services company is seeking a Collections Specialist in Lawrenceville, GA. This full-time role involves building relationships with customers and internal teams, ensuring effective credit and payment management. Key responsibilities include managing customer queries, adhering to debt chase policies, and ensuring compliance with relevant regulations. Ideal candidates will possess strong relationship management skills and a customer-focused approach in financial matters.