Collections Specialist — Commission + Weekday Schedule

Lcs-Financial-Services-Corporation; Greenwood Village (CO); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Descripción de la vacante

LCS Financial Services Corporation is seeking experienced Collections Specialists to join our team in Greenwood Village, CO. This onsite role focuses on negotiating settlements, building rapport with borrowers, and meeting recovery targets in a compliant, performance-driven environment.

Responsibilities include managing call conversations, arranging payment plans, using skip-tracing tools, and maintaining precise account records while adhering to regulations and company policies.

Formación

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Conocimientos

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Detail-oriented

Independent working

Educación

High school diploma or equivalent

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is seeking experienced Collections Specialists to join our team in Greenwood Village, CO. This onsite role focuses on negotiating settlements, building rapport with borrowers, and meeting recovery targets in a compliant, performance-driven environment.

Responsibilities include managing call conversations, arranging payment plans, using skip-tracing tools, and maintaining precise account records while adhering to regulations and company policies.