Collections Specialist – B2B AR & High-Volume Calls

Talentify; Florida; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off and holidays

401(k) plan with employer match

LinkedIn Learning access

Job summary

Talentify is seeking a Collections Representative to manage a high-volume AR portfolio, reduce past-due balances, and improve cash flow while delivering excellent customer service. You will analyze AR data, perform outbound collections, resolve discrepancies, and maintain detailed documentation in a quota-driven environment.

Ideal candidates have strong negotiation and communication skills, proficiency with Outlook/Excel, and experience with JD Edwards or similar ERP systems.

Qualifications

• High school diploma or GED required.
• Associates degree in Accounting or Business preferred.
• Prior accounts receivable experience is a plus.
• Experience in B2B collections for medium to large organizations preferred.
• Experience in a collection agency environment is a plus.
• Exposure to credit analysis or credit-related decision-making preferred.
• Familiarity with franchise environments and parent/child account structures is a plus.
• Experience with JD Edwards (JDE) or similar accounting software preferred.
• Experience in reconciliation, invoice entry, and basic accounting concepts is beneficial.
• Strong negotiation skills in collection settings.
• Call center or high-volume outbound calling experience is advantageous.

Responsibilities

• Analyze AR balances, DSO, aging buckets to prioritize collection efforts.
• Monitor customer payment activity and follow up on past-due invoices via phone, email, and letters.
• Conduct high-volume outbound collection calls, meeting daily quotas (~35 calls, up to 50 blitz days).
• Work toward daily collection goals, including a target of about $8,500 in collections per day per collector.
• Research and resolve account discrepancies and payment issues promptly.
• Maintain documentation, notes, activity records, and reports.
• Perform 10-key data entry for data integrity.
• Handle invoice entry, payment application, and basic reconciliation tasks.
• Communicate with internal departments to coordinate collection strategies.
• Provide strong customer service, negotiating payment plans and resolving disputes.
• Draft professional written communications to customers.
• Multitask and prioritize in a fast-paced environment.
• Work independently and with a team; maintain accuracy and productivity under pressure.
• Use Outlook and Excel to manage communications and track accounts.
• Leverage JD Edwards or similar ERP software to review account details and post transactions.
• Support collections for B2B accounts, including franchise structures when applicable.
• Adhere to internal policies and applicable regulations.
• Strong understanding of AR processes.
• Clear and professional written communication.
• Ability to read and follow instructions.
• Quota-driven environment with targets.

Job description

Talentify is seeking a Collections Representative to manage a high-volume AR portfolio, reduce past-due balances, and improve cash flow while delivering excellent customer service. You will analyze AR data, perform outbound collections, resolve discrepancies, and maintain detailed documentation in a quota-driven environment.

Ideal candidates have strong negotiation and communication skills, proficiency with Outlook/Excel, and experience with JD Edwards or similar ERP systems.