Collections Specialist

LHH; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

LHH is partnering with a growing manufacturing company seeking an experienced Business-to-Business Collections Specialist to join its accounting team. This role focuses exclusively on commercial/B2B collections and requires prior experience managing business accounts and outstanding receivables.

The ideal candidate is professional, persistent, and comfortable communicating directly with customers regarding past-due balances while maintaining strong business relationships.

Qualifications

• 2+ years of Business-to-Business (B2B) collections experience required.
• Commercial collections experience is required; consumer collections experience alone will not meet the requirements of this position.
• Previous experience within manufacturing, distribution, industrial, or a similar B2B environment strongly preferred.
• Experience managing a portfolio of commercial accounts and high-dollar outstanding balances.
• Strong understanding of accounts receivable, aging reports, and collection processes.
• Experience researching and resolving billing and payment discrepancies.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• Strong written and verbal communication skills.
• Professional and confident approach to customer collection conversations.
• Strong attention to detail, organization, and follow-through.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.

Responsibilities

• Manage a portfolio of business-to-business accounts and actively collect outstanding receivables.
• Contact commercial customers by phone and email regarding past-due invoices.
• Review AR aging reports and prioritize collection efforts based on account status and balances.
• Research and resolve invoice discrepancies, short payments, deductions, and billing issues.
• Document collection activity, customer communication, payment commitments, and account status.
• Follow up on promised payments and elevate significantly past-due accounts when appropriate.
• Partner with Accounts Receivable, Sales, Customer Service, and other internal departments to resolve account issues.
• Provide invoice copies, statements, and supporting documentation to customers as needed.
• Assist with cash application and account reconciliations as needed.
• Monitor customer payment patterns and proactively identify potential collection concerns.
• Maintain accurate customer account information within the ERP/accounting system.
• Support month-end AR reporting and collection activities.
• Build and maintain professional relationships with customers while effectively driving payment resolution.

Skills

B2B collections

Commercial collections

Manufacturing industry experience

Tools

Microsoft Excel

ERP/Accounting systems

Job description

LHH is partnering with a growing manufacturing company seeking an experienced Business-to-Business Collections Specialist to join its accounting team. This position will focus exclusively on commercial/B2B collections and requires previous experience managing business accounts and outstanding receivables.

The ideal candidate is professional, persistent, and comfortable communicating directly with customers regarding past-due balances while maintaining strong business relationships.

Responsibilities

• Manage a portfolio of business-to-business accounts and actively collect outstanding receivables
• Contact commercial customers by phone and email regarding past-due invoices
• Review AR aging reports and prioritize collection efforts based on account status and balances
• Research and resolve invoice discrepancies, short payments, deductions, and billing issues
• Document collection activity, customer communication, payment commitments, and account status
• Follow up on promised payments and elevate significantly past-due accounts when appropriate
• Partner with Accounts Receivable, Sales, Customer Service, and other internal departments to resolve account issues
• Provide invoice copies, statements, and supporting documentation to customers as needed
• Assist with cash application and account reconciliations as needed
• Monitor customer payment patterns and proactively identify potential collection concerns
• Maintain accurate customer account information within the ERP/accounting system
• Support month-end AR reporting and collection activities
• Build and maintain professional relationships with customers while effectively driving payment resolution

Qualifications

• 2+ years of Business-to-Business (B2B) collections experience required
• Commercial collections experience is required; consumer collections experience alone will not meet the requirements of this position
• Previous experience within manufacturing, distribution, industrial, or a similar B2B environment strongly preferred
• Experience managing a portfolio of commercial accounts and high-dollar outstanding balances
• Strong understanding of accounts receivable, aging reports, and collection processes
• Experience researching and resolving billing and payment discrepancies
• Proficiency with Microsoft Excel and ERP/accounting systems
• Strong written and verbal communication skills
• Professional and confident approach to customer collection conversations
• Strong attention to detail, organization, and follow-through
• Ability to manage competing priorities in a fast-paced, deadline-driven environment

What We’re Looking For

We are seeking someone who is comfortable working directly with other businesses to resolve outstanding balances. The right candidate will know how to balance persistence with relationship management while keeping accounts moving toward resolution.