Collections Specialist

vTech Solution; West Babylon (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

vTech Solution in West Babylon, NY is seeking a Collections Clerk to manage a large portfolio of industrial accounts and ensure timely receivables. You will implement collection strategies, resolve billing issues and partner with internal teams in a fast-paced setting.

The ideal candidate brings extensive high-volume collections experience, strong communication, and analytical abilities. Local candidates are preferred for commuting considerations.

Qualifications

• 3-5 years of high-volume collections experience in industrial/manufacturing.
• Proven track record as a Collections Specialist.
• Strong collection techniques and best practices.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor accounts daily to identify outstanding receivables.
• Execute collection strategies to drive timely payments.
• Manage a portfolio of 1500+ accounts.
• Contact customers to resolve overdue balances.
• Investigate billing discrepancies and disputes.
• Collaborate with Sales and management to accelerate collections.
• Apply customer payments accurately and assist with cash application research.
• Process credit card, e-check payments, and refunds.
• Maintain detailed records of collection activity and account status.
• Prepare and present regular reports on collection progress.
• Reduce delinquency levels within assigned accounts.
• Perform additional duties as assigned.

Skills

High-volume collections

Communication skills

Analytical abilities

Multitasking

ERP systems

MS Office

CMS/RMS

InfoPro

Soft-Pak

Education

High School Diploma or equivalent

Associate's degree

Bachelor's degree

Tools

CMS/RMS

InfoPro

Soft-Pak

MS Office

Job description

Job Summary:

The Collections Clerk is responsible for managing a large portfolio of industrial and manufacturing accounts to ensure timely collection of outstanding receivables. This role involves executing collection strategies, resolving billing discrepancies, maintaining client relationships, and collaborating with internal teams in a fast-paced environment. The ideal candidate has extensive experience in high-volume collections and demonstrates a consistent work history.

Responsibilities:

• Monitor assigned accounts daily to identify outstanding receivables.
• Execute collection strategies to drive timely payments.
• Manage a high-volume portfolio of 1500+ accounts.
• Contact customers via calls and correspondence to resolve overdue balances.
• Investigate and resolve billing discrepancies, short payments, and disputes.
• Collaborate closely with Sales and management to accelerate collections.
• Apply customer payments accurately and assist with cash application research.
• Process credit card, e-check payments, and refunds.
• Maintain detailed records of collection activity and account status.
• Prepare and present regular reports on collection progress.
• Reduce delinquency levels within assigned accounts.
• Perform additional duties as assigned.

Required Skills & Certifications:

• 3 5 years of high-volume collections experience (1500+ accounts), specifically within industrial or manufacturing industries.
• Proven track record as a Collections Specialist or similar role.
• Strong knowledge of collection techniques and best practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Consistent employment history with minimal job gaps or frequent job changes.
• High School Diploma or equivalent.

Preferred Skills & Certifications:

• Associate's or Bachelor's degree.
• Proficiency in MS Office (Word, Excel).
• Experience with ERP/collection systems such as CMS/RMS, InfoPro, Soft-Pak.
• Familiarity with standard office equipment (phone, computer, copier, etc.).

Special Considerations:

• Industry experience in industrial/manufacturing collections is mandatory.
• Local candidates preferred due to commute considerations; long commutes from Brooklyn or Queens are discouraged.
• Candidates with unstable work history or frequent job changes will not be considered.

Scheduling:

• Position duration is 4 months.
• Based in West Babylon, NY; standard business hours implied.