Collections Associate

Sbhonline; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) plan

Employee discounts

Job summary

Sbhonline is seeking a Collections Representative in New York City to manage customer accounts and ensure timely collection of outstanding payments. In this role, you will resolve billing issues while maintaining positive relationships with customers.

Qualified candidates should have strong communication skills and attention to detail, with previous experience in collections or accounts receivable preferred. We offer comprehensive medical benefits and a 401(k) plan in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail necessary for addressing billing issues.
• Ability to perform effectively in a fast-paced environment.

Responsibilities

• Review customer accounts to identify outstanding balances.
• Contact customers regarding past-due invoices.
• Investigate and resolve billing and collection issues.

Skills

Communication skills

Analytical problem-solving

Attention to detail

Job description

Role Overview

The Collections Representative plays a key role in managing customer accounts and ensuring timely collection of outstanding payments. This position is responsible for resolving billing issues, maintaining positive customer relationships, and supporting the overall accounts receivable process.

Details

• Location: NYC
• Employment Type: Full-Time
• Compensation: Depends on experience

Responsibilities

• Review customer accounts to identify outstanding balances and correct account discrepancies.
• Contact customers regarding past‑due invoices and payment arrangements.
• Investigate and resolve billing, credit, and collection issues.
• Utilize effective collection strategies to secure timely payments.
• Collaborate with Account Managers to address customer concerns and resolve issues promptly.
• Process refunds and apply account credits as needed.
• Review and release pending customer orders.
• Respond to customer inquiries in a professional and timely manner.

Qualifications

• Professional and courteous phone presence.
• Strong communication and interpersonal skills.
• Excellent written communication, grammar, and attention to detail.
• Analytical problem‑solving abilities and sound judgment.
• Ability to prioritize tasks and perform effectively in a fast‑paced environment.
• Previous collections, accounts receivable, customer service, or related experience preferred.

Benefits

We offer competitive compensation, comprehensive medical benefits, a 401(k) plan, employee discounts, and opportunities for career growth in a fast‑paced, team‑oriented environment.