Collections Specialist

Adecco; Arlington (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Commuter benefits

Paid leave

Job summary

Adecco is seeking a Collections Specialist for an on-site role in Arlington, TX. The position offers a pay rate of $19 per hour and is temp to hire, with shift coverage across Mon–Sun 8a-9p, requiring open availability.

The role involves collecting delinquent accounts, negotiating payment plans, and documenting all actions in the collections system while maintaining professional standards and adherence to policy.

Qualifications

• High School Diploma or GED required.
• Auto Collections experience required.
• Good decision-making and problem solving skills.
• Proficient with MS Office Suite; ability to work as part of a team.
• Flexible schedule; bilingual a plus.

Responsibilities

• Collect delinquent accounts following standardized procedures.
• Negotiate payment arrangements and assess ability to pay.
• Document collection efforts in the system.
• Communicate collection efforts to branch lenders on accounts.
• Order updated credit bureau reports or skip tracing as needed.
• Review files from Loan Services as applicable.
• Initiate deferrals on accounts per policy guidelines.
• Communicate status with collections supervisor.
• Ensure delinquent accounts are worked per procedures.
• Send appropriate letters to debtors.
• Process customer payments electronically.
• Handle account maintenance transactions per guidelines.

Skills

Decision making

Teamwork

Problem solving

Flexible schedule

Bilingual

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Are you someone who loves to be an integral part of everyday business? If so, look no further for an opportunity to join a top financial institution!

Adecco is currently assisting one of its clients in their search for a Collections Specialist in Arlington, TX!

Pay rate: $19/hr

Shift availability: Operating hours: Mon – Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability

Temp to hire

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Our ideal candidate for this Collections Specialist must have/must be able to:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
• Determine cause of delinquency and best course of action to assist delinquent customer.
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
• Review files from Loan Services in accordance with established standards, if applicable.
• Initiate deferrals on accounts based upon written policy guidelines.
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
• Ensure that appropriate letters are sent to debtors.
• Process customers payments through electronic draft, if applicable.
• Process account maintenance transactions according to established guidelines

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements for this Collections Specialist:

• Auto Collections experience required
• Good decision-making and problem solving skills
• Proficient with MS Office SuiteAbility to work as part of a team
• Must have flexible schedule
• Bilingual is a plus

Note:

This role is On-Site; thus, open to candidates near/in/around Arlington, TX!

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers