Collections Manager

LHH; Vallejo (CA); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Sick leave

Professional development

Annual bonus opportunity

Job summary

LHH is seeking an experienced Collections Manager in California to lead accounts receivable and collections. You will drive strategies to improve cash flow, reduce DSO, and manage a team of collections professionals.

The role requires strong leadership, client-centric approach, and proven results in collections performance. Responsibilities include setting collection policy, monitoring aging, resolving disputes, and delivering AR/collections reporting to senior management.

Qualifications

• 5+ years in collections, AR, or credit management.
• 2+ years supervising collections teams.
• Strong AR processes knowledge and risk management.
• Advanced Excel and ERP proficiency.
• Excellent communication, negotiation and problem-solving.

Responsibilities

• Lead the collections team and set policies to maximize cash and reduce bad debt.
• Oversee AR portfolio, analyze aging, and drive performance improvements.
• Collaborate with sales, customers, and internal teams to resolve disputes.
• Approve payment terms, settlements, and escalations; report KPIs to leadership.
• Support month-end close and audits related to receivables.

Skills

Leadership

Team management

Communication

Negotiation

Analytical thinking

Microsoft Excel

ERP systems

Cash flow optimization

Tools

Oracle ERP

SAP

Microsoft Dynamics

NetSuite

Job description

Salary Range: $110,000 - $130,000 annually

Employment Type: Full-Time

Schedule: Hybrid

Position Summary

We are seeking an experienced and results-driven Collections Manager to lead and optimize the organization's accounts receivable and collections functions. This role will be responsible for developing collection strategies, reducing outstanding receivables, improving cash flow, and managing a team of collections professionals. The ideal candidate will possess strong leadership skills, a customer-focused approach, and a proven track record of driving collection performance while maintaining positive client relationships.

Key Responsibilities

Collections Leadership & Strategy

• Lead, mentor, and develop the collections team to achieve departmental goals and performance metrics.
• Establish and implement collection policies, procedures, and best practices to maximize cash collections and minimize bad debt.
• Monitor collection activities and aging reports to ensure timely follow-up on delinquent accounts.
• Develop collection strategies for high-risk and complex accounts.

Accounts Receivable Management

• Oversee the accounts receivable portfolio and ensure accurate account balances.
• Analyze aging trends and identify opportunities to improve collection performance.
• Collaborate with customers, sales teams, and internal stakeholders to resolve payment disputes and billing issues.
• Review and approve payment arrangements, settlements, and account escalations.
• Prepare and present accounts receivable and collections performance reports to senior management.
• Monitor key performance indicators (KPIs), including DSO (Days Sales Outstanding), aging trends, collection effectiveness, and bad debt exposure.
• Forecast cash collections and provide recommendations for improving working capital.
• Assist with month-end close processes and audit requests related to receivables.

Compliance & Process Improvement

• Ensure compliance with company policies, accounting standards, and applicable regulations.
• Evaluate and enhance collection processes, systems, and controls.
• Partner with Finance, Accounting, and Legal teams on escalated collection matters and recovery efforts.
• Support implementation and optimization of ERP and collections management systems.

Qualifications

Required

• 5+ years of progressive collections, accounts receivable, or credit management experience.
• 2+ years of supervisory or management experience leading collections teams.
• Strong understanding of accounts receivable processes, credit risk management, and collection practices.
• Advanced proficiency with Microsoft Excel and ERP/accounting software.
• Excellent communication, negotiation, and conflict-resolution skills.
• Strong analytical and problem-solving abilities.

Preferred

• Experience in manufacturing, distribution, healthcare, construction, logistics, or other high-volume billing environments.
• Professional certifications such as CBA, CBF, CCE, or related finance credentials.
• Experience with ERP systems such as Oracle, SAP, Microsoft Dynamics, NetSuite, or similar platforms.
• Familiarity with credit and collections laws and regulatory requirements.
• Leadership and team development
• Strategic thinking and decision-making
• Customer relationship management
• Financial analysis and reporting
• Negotiation and dispute resolution
• Process improvement and operational excellence
• Cross-functional collaboration
• Attention to detail and accountability
• Competitive salary of $110,000 - $130,000 annually
• Annual performance bonus opportunity
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick leave, and holidays
• Professional development and career advancement opportunities

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers