Collections Specialist

Assurant, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Collections Specialist to join their team. This remote position, post-training, focuses on providing exceptional customer service while navigating the complexities of debt collection. You will receive comprehensive training on state and federal laws, innovative negotiation techniques, and conflict resolution strategies. With a competitive base pay and uncapped commissions, your earning potential is performance-driven, allowing you to achieve significant financial rewards. If you are ready to make a positive impact in the financial industry while helping customers manage their debt responsibilities, this opportunity is perfect for you.

Benefits

Health and wellbeing benefits

401(k) match

Generous PTO

Healthy work/life balance

Paid training

New hire bonus

Qualifications

• Candidates must demonstrate resilience and strong negotiation abilities.
• High school diploma or GED is required for this position.

Responsibilities

• Locate and contact former tenants regarding their debt.
• Guide customers on the best course of action for debt resolution.

Skills

Resilience and persistence

Strong negotiation abilities

Conflict resolution skills

Customer service

Emotional stress management

Education

High school diploma or GED

Job description

This is a remote position once training period is completed.

Now paying a $500 new hire bonus at the completion of the required in-person training period in our Bothell, WA office.

Are you passionate about providing exceptional customer service while learning about payment processing and negotiations?

We will start you off with paid training on State and Federal laws pertaining to collections and how to use our state-of-the-art software application, plus innovative ideas and techniques on investigation, negotiation, and dispute resolution. We’ll even pay for you to take the American Collectors Association Exam!

In this role you will be working on locating and contacting former tenants and guiding them on determining the best course of action pertaining to their debt.

Successful candidates will have:

• Resilience and persistence to navigate challenging situations, maintain composure under pressure, and work towards debt resolution with determination.
• Strong negotiation abilities to reach mutually beneficial payment arrangements and resolve payment issues effectively.
• Handling challenging customers, hostile interactions, and difficult situations with professionalism and conflict resolution skills.
• Working towards meeting collection targets while maintaining quality customer service and compliance with regulations.
• Managing emotional stress from demanding interactions, balancing empathy with the need to collect debts, and maintaining well-being in a high-pressure environment.

Once training is completed, this role will transition to working 100% remote. Employees must reside within a 100-mile straight-line radius of the Bothell, WA office during the entirety of their employment.

What we offer:

• This position earns a base pay of $17/hour and uncapped commissions. New employees earn an average of $50,000 - $70,000 their first year then $70,000 - $100,000 in the second year (income is performance driven).
• Health and wellbeing benefits start on day 1 of employment.
• Competitive 401(k) match, generous PTO and holiday time off.
• Healthy work/life balance with no late night or weekend hours.
• Training and growth potential.

Requirements:

• High school diploma or GED required.
• While working remotely, it is required to have internet services with a minimum internet download speed of 15 Mbps and a minimum upload speed of 3 Mbps. You can test your internet speed at www.speedtest.net or by contacting your service provider.

If you are ready to take on these challenges, demonstrate your exceptional skills, and contribute to our team's success in debt collection, we invite you to apply for the Collections Specialist position.

Join us in making a difference in the financial industry and helping customers navigate their debt responsibilities with professionalism and empathy.