Collections Specialist

Kforce Inc; Tampa (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

Kforce Inc. in Tampa, FL is seeking a Collections Specialist to manage a portfolio of B2B accounts, resolve delinquent balances, and collaborate with billing, accounting, and operations to improve cash flow.

The ideal candidate will have 2–5 years in B2B collections, strong communication, and proficiency in Excel and AR processes. This role offers the chance to impact collections performance within a growing finance team.

Qualifications

• 2–5 years of experience in B2B collections or accounts receivable.
• Strong understanding of collections strategies and reconciliations.
• Excellent communication and relationship-building skills.
• Proficiency with Microsoft Office, including Excel.
• Knowledge of accounting processes.

Responsibilities

• Manage a portfolio of business accounts and monitor aged receivables.
• Coordinate collection activities via phone, email, and written correspondence.
• Research and resolve payment discrepancies, short pays, disputes, and unapplied cash.
• Collaborate with billing, accounting, and operations to address invoice and audit issues.
• Maintain accurate records of collection efforts and activity.
• Escalate delinquent accounts and potential collection risks.
• Respond to customer and internal inquiries promptly.
• Assist with reporting, reconciliations, and special projects.
• Support onboarding and training of new team members.

Skills

Communication

Organizational skills

Excel

Accounts Receivable

Customer service

Education

Bachelor's degree in Accounting, Finance, or Business

Tools

Microsoft Office

Electronic billing systems

Accounts receivable software

Job description

Responsibilities

Kforce has a client in Tampa, FL that is seeking a Collections Specialist. Position Overview: Our client is seeking a B2B Collections Specialist to join their growing finance team. This role is responsible for managing business-to-business collections, resolving outstanding account balances, and partnering with internal stakeholders to improve cash flow and collection performance. The ideal candidate is detail-oriented, proactive, and comfortable communicating with customers and internal teams to resolve billing and payment issues. Key Responsibilities:

• Manage a portfolio of business accounts and monitor aged receivables
• Conduct collection activities via phone, email, and written correspondence to resolve outstanding balances
• Research and resolve payment discrepancies, short pays, disputes, and unapplied cash
• Work closely with billing, accounting, and operational teams to address invoice, reconciliation, and audit-related issues
• Maintain accurate records of collection efforts and account activity
• Escalate delinquent accounts and potential collection risks to leadership as needed
• Respond promptly and professionally to customer and internal inquiries
• Assist with reporting, account reconciliations, and special projects
• Support onboarding and training of new team members when required

The ideal candidate is a collaborative professional who can balance customer service with effective collections practices. This individual will be comfortable working with stakeholders at all levels while helping drive timely payment resolution and improving overall accounts receivable performance.

Requirements

• 2-5 years of experience in B2B collections, accounts receivable, or a related accounting function
• Strong understanding of collections strategies and reconciliation processes
• Excellent communication and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency with Microsoft Office, including Excel
• Knowledge of accounting and financial processes

Preferred Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field
• Advanced Excel skills, including Pivot Tables, XLOOKUPs, and VLOOKUPs
• Experience using electronic billing and accounts receivable systems
• Prior experience in a professional services, legal, consulting, or corporate environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.