Empathetic Collections & Accounts Support Specialist

Lumion; South Jordan (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Daily lunches, snacks, and drinks provided

Job summary

Lumion, located in South Jordan, Utah, seeks a full-time Customer Service Representative. The role entails providing professional support to customers via phone and email, assisting with account inquiries, and offering flexible solutions tailored to customer needs.

The ideal candidate will possess excellent communication skills, demonstrate a strong responsibility, and maintain effective customer relationships. This position is instrumental in ensuring customer satisfaction and requires a collaborative approach across internal teams.

Qualifications

• Strong responsibility, integrity, and dependability.
• Excellent communication skills, both verbal and written.
• Ability to handle sensitive conversations with empathy.
• Strong problem-solving skills with a customer-first mindset.
• Familiarity with managing customer communications.

Responsibilities

• Provide responsive support to customers via phone, email, and writing.
• Assist with account questions and payment options.
• Monitor accounts and offer solutions proactively.
• Maintain accurate records of customer interactions.
• Deliver a consistent customer experience.

Skills

Verbal communication

Written communication

Problem-solving

Detail-oriented

Customer-first mindset

Organizational abilities

Tools

Microsoft Office Suite

Job description

Lumion, located in South Jordan, Utah, seeks a full-time Customer Service Representative. The role entails providing professional support to customers via phone and email, assisting with account inquiries, and offering flexible solutions tailored to customer needs.

The ideal candidate will possess excellent communication skills, demonstrate a strong responsibility, and maintain effective customer relationships. This position is instrumental in ensuring customer satisfaction and requires a collaborative approach across internal teams.